Mondloch Place - Residential Coordinator (Sat-Sun, 5pm-1am)

Shelter House; Alexandria (VA); Presencial; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401K contributions with a 4% employer/

13 Paid Holidays, 2 Floating Holidays

Employee engagement events

Descripción de la vacante

Shelter House in Alexandria, VA is seeking a Residential Coordinator for Saturdays and Sundays, 5pm-1am. The role provides essential 24-hour awake coverage for 20 efficiency units and is the first point of contact for residents, delivering crisis support and ensuring safety.

You will collaborate with case managers, maintain the daily log, assist with inventories and basic needs, and help with cleaning and restocking of supplies.

Formación

• High school diploma or GED is required.
• 2+ years of experience in human services or related field.
• Ability to build strong relationships with clients and staff.
• Strong verbal and written communication; willingness to work evenings and weekends.

Responsabilidades

• Provide essential 24-hour awake coverage and supervision for 20 units.
• Serve as the first point of contact for client needs and support.
• Document interactions and maintain the daily log with accuracy.
• Collaborate with case managers to reinforce service plans.
• Perform rounds, monitor building grounds, and ensure safety.
• Assist with basic needs, cleaning, and restocking of supplies.

Conocimientos

Communication skills

Relationship building

Flexibility

Educación

High school diploma or GED

Bachelor's in human services

Herramientas

Google Suite

Microsoft Office

Descripción del empleo

Title: Residential Coordinator (Saturdays and Sundays, 5pm-1am) Level: Coordinator Department: Mondloch Place Reports to: Operations Manager Pay Rate: $20/hr Location: Alexandria, VA (Richmond Highway area) FLSA Status: Non-Exempt

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role

The Residential Coordinator provides essential 24-hour awake coverage and supervision of 20 efficiency style apartment units for single individuals. The Residential Coordinator acts as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute

• Ensure the safe functioning of the shelter and maintain a safe environment for clients.


• Monitor visitor check-in and front desk calls and inquiries


• Perform rounds and monitor the outside and inside of the building grounds


• Update the daily log by documenting all interactions with clients and any other significant events in the shelter


• Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress


• Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day


• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice


• Evaluate and provide for basic needs of shelter clients while on shift.


• Distribute household items, toiletries and other items to clients as needed.


• Perform residential cleaning, including light touch-ups and washing shelter linens


• Organize and restock household supplies, toiletries, linens, towels, and donations


• Perform unit inspections


• Maintain the dignity and confidentiality of all clients during service delivery


• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management


• Accept donations and support volunteer programs and events in the shelter


• Participate in staff meetings and staff training as directed


• Ensure compliance with all agency policies and best practices


• Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements


• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)


• Proficiently utilize Microsoft products as a part of day-to-day work requirements


• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment


• Perform other duties deemed necessary to support the program and agency

About You

Required

• A high school diploma or GED


• 2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence


• Ability to build strong working relationships with clients and team members


• Strong verbal and written communication skills


• Willingness to work evenings and weekends when needed

Preferred

• A bachelor's in human services/ related field


• 1 year of experience in customer service


• Experience working in programs serving homeless families


• Experience working in a residential environment

Physical Requirements

Annual TB Test is required

Ability to sit or stand for long periods

Ability to lift items weighing 10-20 pounds

Benefits

• Medical, Dental & Vision Insurance


• 401K contributions with a 4% employer match


• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off


• Four Annual Employee Engagment Events

Equal Employment Opportunity

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or