Residential Coordinator (Mon-Fri, 12am-8am)

Shelter House, Inc; Fairfax (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401K with match

Paid holidays

Engagement events

Job summary

Shelter House, Inc is seeking a Residential Coordinator to provide essential 24-hour awake coverage at Artemis House Region 1 in Northern Virginia. The role serves as the lead on shift, handling crisis response, front desk operations and maintaining a safe, supportive living environment for residents.

This full-time night-shift position reports to the Assistant Director of Operations, requires a high school diploma or GED and 2+ years in human services, with strong communication and teamwork

Qualifications

• A high school diploma or GED is required.
• 2+ years of experience in human services is required.
• Strong verbal and written communication skills are essential.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Ensure the safe functioning of the shelter and a safe environment for clients.
• Monitor calls and inquiries while maintaining confidentiality.
• Respond to crisis calls and complete safety plans and assessments.
• Maintain daily logs documenting interactions and events.
• Collaborate with case managers to support service plans.
• Assist with court visits and appointments to support client goals.
• Submit shift handoffs and report daily activities for continuity.
• Ensure documentation complies with agency policies and best practices.
• Distribute basic needs items and maintain client dignity and privacy.
• Learn and apply emergency procedures for safety and health incidents.
• Conduct client assessments for imminent danger and provide safe havens.
• Assist with medication delivery and security as needed.
• Attend staff meetings and trainings as directed by supervisor.

Skills

Communication skills

Relationship building

Crisis intervention

Teamwork

Evenings/weekends willingness

Education

High school diploma or GED

Bachelor's in human services (preferred)

Job description

Title: Residential Coordinator FT (Mon-Fri, 12am-8am)

Department: Artemis House Region 1

Reports to: Assistant Director of Operations

FLSA Status: Non- Exempt

Pay Rate: $20.00 Per Hour

Location: Northern, VA

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute

• Ensure the safe functioning of the shelter and maintain a safe environment for clients
• Monitor all calls and inquiries while maintaining confidentiality at all times
• Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter
• Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress
• Accompany clients to court and various other appointments to support client goals
• Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed
• Maintain the dignity and confidentiality of all clients during service delivery
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
• Conduct assessments and intakes for clients in imminent danger seeking a safe haven
• Assist with administration of medication delivery and security
• Participate in staff meetings and staff trainings as directed by supervisor
• Ensure compliance with all agency policies and best practices
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.)
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Other Duties as assigned

Required

• A high school diploma or GED
• 2+ years of experience in human services
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
• Willingness to work evenings and weekends when needed

Preferred

• A bachelor's in human services/ related field
• Experience working in programs serving victims of domestic violence
• Experience working in a residential environment
• Current CPR/ First aid certification
• Physical Requirements:
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Employee Engagement Events

Equal Employment Opportunity

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.