Mon–Fri Customer Solutions Specialist

CareerArc; Mount Pleasant (Westmoreland County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Training and development program

Job summary

Applied Industrial Technologies seeks a Customer Service Representative to assist customers by phone and in person, resolve questions, and suggest parts. You will develop relationships with customers and support quotes and orders while maintaining high service standards.

We offer paid time off, benefits including health/dental/vision, 401(k) with match, tuition reimbursement, and a clear growth path into sales or management roles. This is a stable, growth-oriented opportunity.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine.
• Valid driver's license and clean driving record (MVR).
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• Attention to detail, accuracy, ability to multitask, sense of humor.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel)

Google search

SAP / ERP experience

Job description

Applied Industrial Technologies seeks a Customer Service Representative to assist customers by phone and in person, resolve questions, and suggest parts. You will develop relationships with customers and support quotes and orders while maintaining high service standards.

We offer paid time off, benefits including health/dental/vision, 401(k) with match, tuition reimbursement, and a clear growth path into sales or management roles. This is a stable, growth-oriented opportunity.