Momentum Systems Support Specialist (On-Site)

CGI Njoyn; Arlington (VA); On-site; USD 52,000 - 121,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance options

401(k) plan matching

Paid time off

Paid parental leave

Tuition assistance

Wellness programs

Job summary

CGI is seeking a Momentum Systems Support Specialist to provide first line support for Momentum ERP and related systems at the Arlington, VA client location. You will enter and track tickets in Jira Service Management, assist users with questions, and escalate issues as needed, while maintaining a professional help desk environment.

The role requires on-site presence five days per week and a focus on customer service, problem solving, and learning new systems within a federal government context.

Qualifications

• Strong communication and customer service skills.
• Interest in technology and learning new systems.
• Ability to work on site five days per week and collaborate in a team.

Responsibilities

• Provide first line support for Momentum ERP and related systems.
• Enter and update tickets in Jira Service Management.
• Support daily service desk operations with professional, friendly user interactions.
• Participate in training, job shadowing, and coaching with senior team members.

Skills

Customer service

Communication

Teamwork

On-site work

Learn new systems

Education

High school diploma or equivalent

Tools

Jira Service Management

Job description

Job order - J0926-1201 - Permanent Full Time

Title Momentum Systems Support Specialist (On-Site)

Category Business Analysis (functional and technical)

City Arlington, Virginia, United States

Join CGI Federal's team supporting important government systems such as Momentum ERP, Concur Travel, G Invoicing, and IPP. This is a great opportunity for someone beginning their career in IT or customer service who wants to learn, grow, and contribute to a federal customer with a meaningful mission. You will work on site at the client location five days per week and collaborate closely with a dedicated team committed to supporting daily operations. If you enjoy helping people, solving problems, and building skills in a dynamic environment, this role offers a strong foundation for your career.

This position is located in Arlington, VA.

Your future duties and responsibilities

Provide first line support for Momentum ERP and related systems. Assist users with basic questions, gather information about issues, and escalation tickets to senior team members when needed. Enter and update tickets in Jira Service Management. Support daily service desk operations, interact with users in a professional and friendly manner, and help maintain an organized and responsive help desk environment. Participate in training, job shadowing, and coaching sessions with senior team members. This role requires consistent on site presence at the client location five days per week.

Required qualifications to be successful in this role

Required qualifications to be successful in this role:

Strong communication and customer service skills. Interest in technology, problem solving, and learning new systems. Ability to work on site at the client location five days per week. Ability to collaborate with others in a team environment. U.S. citizenship is required. High school diploma or equivalent required.

Desired qualifications/non essential skills required:

Familiarity with Jira Service Management or similar ticketing platforms. Interest in ERP systems or government systems support. Experience in customer service, retail, call centers, or similar environments. Strong organization, reliability, and willingness to learn. Candidates who enjoy helping users and growing their skills will thrive in this role.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,600.00 $121,100.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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