Molecular Diagnostics Exception Resolution Specialist

CareDx; Waltham (MA); On-site; USD 33,000 - 41,000; Full time

Job summary

CareDx, Inc. is seeking an Exception Handling Resolution Specialist for its Waltham, MA lab on a 12-month contract (40 hrs/week) with potential to convert to full-time. The role focuses on resolving exception events, ensuring GDP documentation, and timely test reports.

You will triage requests, review issues with senior staff, maintain procedures, and ensure CAP/CLIA compliance while communicating clearly with patients and providers.

Qualifications

• Experience with laboratory information systems and/or electronic health records system.
• Excellent customer service skills and history of conflict resolution.
• History of developing and maintaining controlled procedures.
• Ability to work independently in an extremely fast-paced, dynamic environment.
• Must be a team player with good interpersonal skills.
• Excellent problem-solving, organization, and communication skills.

Responsibilities

• Ensure problem log resolution, GDP documentation and interdepartmental collaboration
• Triage exception handling requests and external inquires
• Report quality issues directly to the Clinical Laboratory Director
• Maintain and manage personal daily performance and workload
• Execute procedures to resolve problem log cases in a timely manner
• Escalate problem log cases to appropriate parties when necessary
• Review issues regarding problem cases with Sr. Exception Handling Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions
• Follow all policies and procedures for exception handling workflows
• Follow all company policies and procedures
• Follow quality assurance and quality control programs, taking corrective action when necessary
• Monitor Xifin rejection queue, when necessary
• Monitor and makes appropriate outreach for LCD Manual review queue, when necessary
• Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account
• Understand and recognize laboratory information system alerts and flags and takes the appropriate action
• Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken
• Assist in the drafting of result reports within the scope of the position
• Communicate with staff to ensure highest level quality of work for each specimen received
• Effectively communicate via written, verbal, face-to-face, telephone, and computer methods
• Provide excellent patient and provider care at all times
• Respect and maintain the confidentiality of information relative to clients and patients
• Maintain CAP/CLIA compliance

Skills

Customer service

Conflict resolution

Independent work

Team player

Problem solving

Organizational skills

Communication

Education

Bachelor's degree or higher in a healthcare program

Tools

LIS / EHR systems

Microsoft Office Suite

Job description

CareDx, Inc. is seeking an Exception Handling Resolution Specialist for its Waltham, MA lab on a 12-month contract (40 hrs/week) with potential to convert to full-time. The role focuses on resolving exception events, ensuring GDP documentation, and timely test reports.

You will triage requests, review issues with senior staff, maintain procedures, and ensure CAP/CLIA compliance while communicating clearly with patients and providers.