Modernization Supervisor at Metro Elevator Virginia, Inc.

Metro Elevator; Virginia Beach (VA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401k plan with employer matching contribution

Job summary

Metro Elevator is seeking a Modernization Supervisor to oversee day-to-day operations. This role includes responsibilities like scheduling, job preparation, fostering customer relations, and ensuring operational efficiency. Candidates should have management experience, preferably in the elevator industry, with strong organizational and interpersonal skills.

The position is located in Virginia Beach, VA, full-time, focusing on enhancing customer satisfaction and safety protocols.

Qualifications

• Proven experience in business management, operations, or a related role.
• 3+ years of management or leadership experience preferred.
• Strong interpersonal and communication skills to effectively interact with team members and customers.

Responsibilities

• Develop and manage schedules for elevator technicians and projects.
• Oversee the preparation of resources and personnel for projects.
• Foster positive relationships with customers.
• Analyze operational processes for improvement.
• Oversee coordination of tasks and field technicians for projects.
• Monitor performance quality standards.
• Promote a strong safety culture throughout the organization.

Skills

Business management experience

Leadership experience

Organizational skills

Time management skills

Computer software proficiency

Interpersonal skills

Job description

Location:

• Virginia Beach, VA; Candidate must be located in the Hampton Roads area

Job Summary:

• Reporting directly to the Metro Elevator Virginia Modernization Manager, the Modernization Supervisor will play a key role in the division's day-to-day operations. Their job responsibilities include scheduling, planning, and preparing various tasks while maintaining a strong focus on organizational excellence and customer relations. This position requires a proactive individual who excels in time management and possesses computer proficiency to enhance overall productivity and operational effectiveness. Management experience required and elevator experience preferred.

Employment Status/Expectations:

• Full Time

Job Responsibilities (including, but not limited to):

• Scheduling and Planning: Develop and manage schedules for tasks, projects, and elevator technicians, ensuring efficient utilization of time and optimizing workforce allocation. Collaborate with department heads to create timelines and deadlines for various projects.
• Job Preparation: Oversee the preparation and coordination of resources, materials, and personnel required for specific projects. Ensure all necessary tools and equipment are available, and team members are well-informed about their responsibilities.
• Customer Relations: Foster positive relationships with customers and clients to ensure their satisfaction and address any concerns or issues promptly. Proactively seek feedback to improve service quality and maintain strong customer retention.
• Operations Efficiency: Analyze current operational processes, identify areas for improvement, and implement strategies to enhance overall efficiency and productivity. This includes time approval of field technicians.
• Project Coordination: Oversee and coordinate necessary tasks and field technicians for large elevator repair projects. Collaborate with leadership to ensure all projects are on time and on budget.
• Quality Control: Monitor and maintain performance quality standards, ensuring all processes and deliverables meet or exceed expectations. Address any quality issues promptly and collaboratively with relevant stakeholders. This includes testing coordination and tracking of each project.
• Safety Champion: Promote a strong safety culture throughout the organization. Collaborate with leadership to develop and implement safety protocols, policies, and training programs. Conduct regular safety inspections and audits to identify potential hazards and ensure compliance with safety regulations.

Qualifications:

• Proven experience in business management, operations, or a related role.
• 3+ years of management or leadership experience preferred.
• Excellent organizational and time management skills.
• Proficiency in using various computer software and tools.
• Strong interpersonal and communication skills to effectively interact with team members, field technicians, and customers.
• Ability to identify opportunities for process improvement and implement solutions.
• Demonstrated leadership capabilities to drive teams and operations towards success.

Compensation and Benefits:

• Salary commensurate with qualifications
• Health, dental and vision insurance
• Paid time off
• 401k plan with employer matching contribution

Equal Opportunity Employer:

• Metro Elevator is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us at [e-mail]. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.
• Metro Elevator is proud to be an Equal Opportunity Employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally‑protected status.