Modernization Project Manager

Zofiq Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

ConnectWise is seeking a Project Manager to schedule and oversee critical initiatives that drive partner success. You will coordinate cross-functional teams, document outcomes, and ensure timely handoffs to the Partner Success Team.

The role requires proactive risk management, strong communications, and a focus on delivering milestones on schedule. Join a collaborative environment that values process discipline, transparency, and continuous improvement as we modernize partner environments and

Qualifications

Responsibilities

• Schedule and facilitate project meetings, prepare agendas, document outcomes and hand off to Partner Success Team.
• Handle escalations by researching, analyzing, and documenting findings.
• Identify and mitigate project risks and issues to keep timelines intact.
• Define requirements, objectives, and scope with project teams.
• Build strong relationships with internal teams such as Consulting, Operations, Sales, and Support.
• Generate status reports for partners and stakeholders and share insights.
• Manage project timelines, plans, and budgets to support execution.
• Monitor progress, milestones, and budgets and flag deviations.

Skills

Project management

Stakeholder communication

Risk management

Cross-functional collaboration

Documentation

Job description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Schedule and facilitate project meetings and warm calls, prepare agendas, document outcomes, maintain communication, and ensure a smooth handoff to the Partner Success Team.

• Handle escalations by researching, analyzing, and documenting findings.
• Identify and help mitigate project risks and issues.
• Work with project teams to define requirements, objectives, and scope.
• Build strong relationships with internal teams such as Consulting, Operations, Sales, and Support.
• Generate status reports for partners and stakeholders, sharing project insights.
• Manage project timelines, plans, and budgets to support overall execution.
• Monitor project progress, milestones, and budgets, and identify deviations from the plan.
• Maintain and organize accurate project documentation and follow up on action items.
• Allocate resources to ensure tasks are properly staffed.
• Provide administrative and cross-functional support with attention to detail.
• Coordinate modernization initiatives to move partner environments from legacy systems to the ConnectWise platform.
• Collaborate with Software Consultants, Technical Services Specialists, and Modernization teams to align timelines and delivery milestones.
• Facilitate project kickoff calls, readiness reviews, and checkpoints to clarify scope, responsibilities, and adoption milestones.
• Maintain consistent reporting and track risks, milestones, and executive summaries.
• Monitor project health and proactively identify risks, dependencies, and blockers.
• Drive accountability to ensure commitments are completed on time and meet project objectives.
• Support partners' readiness for the ConnectWise platform, including structured handoffs and transition planning.
• Track partner adoption milestones, identify readiness gaps, and escalation risks impacting long-term success.
• Standardize delivery processes with modernization leadership to improve repeatability, adoption, and scalability.
• Capture insights and lessons learned for continuous improvement across modernization programs.
• Assist with transitioning completed projects to Partner Success teams for ongoing support and value realization.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [e-mail] or 1-800-671-6898.