Modern Thyroid Clinic-New Patient Advisor

Modern Thyroid ClinicTM; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading telemedicine practice is seeking a New Patient Advisor to be the first point of contact for prospective patients. This role requires strong consultative communication skills, empathy, and strict adherence to systems and processes. You’ll prepare for calls on individual backgrounds, guide them based on their needs, and ensure consistent follow-ups. Compensation includes competitive base pay and performance bonuses. This is an opportunity to be part of a practice genuinely changing lives for patients across the U.S.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational habits and attention to detail.
• Experience with CRM platforms is a plus.
• Comfort with video conferencing tools (Zoom) and scheduling tools.

Responsibilities

• Prepare for discovery calls by reviewing patient backgrounds.
• Guide prospective patients towards the right decisions without pressure.
• Document outcomes and manage CRM pipeline consistently.

Skills

Consultative communication

Organizational skills

Empathy

Tools

CRM platforms

Video conferencing tools

Scheduling platforms

Job description

Location: Remote (U.S.-based)

Type: Full-Time

Reports To: Practice Leadership

Compensation: Competitive base pay + performance bonuses

The Opportunity

Modern Thyroid Clinic is the nation's leading practice in advanced thyroid care, serving patients across all 50 states through telemedicine. Over the past decade, we've earned more than 600 five-star reviews and a 4.9-star rating — not through marketing tactics, but through a relentless commitment to doing right by the women we serve.

Most of our patients come to us after years of being dismissed, misdiagnosed, or told their labs are "normal" when they know something is wrong. By the time they schedule a discovery call with us, they're carrying frustration, skepticism, and real fear.

We're looking for someone who can meet them there.

The Role

As a New Patient Advisor, you are the first live voice a prospective patient hears from Modern Thyroid Clinic. Your job is not to sell. It is to listen, to understand, and to help each person determine — honestly and clearly — whether our practice is the right fit for their needs.

That means you will:

• Prepare thoroughly. Before every discovery call, you'll review each individual's background, stated goals, and health concerns so you can show up informed and ready to have a real conversation.
• Guide with integrity. You'll answer questions accurately, set clear expectations about what we can and cannot do, and never pressure anyone toward a decision. Our patients choose us because they trust us — and that trust starts with you.
• Follow through consistently. After every call, you'll document outcomes, update our CRM pipeline, and ensure no one falls through the cracks. You'll manage weekly reviews of prospective patients who are still considering, and you'll proactively reach out when expectations need to be reset before a call.

This is a role that requires equal parts empathy and discipline. The best patient advisors are outstanding communicators who also happen to be exceptionally organized.

What We're Looking For

You might be the right person if:

• You have strong consultative communication skills — the kind that come from genuinely caring about the person on the other end of the call, not from following a script.
• You understand that the highest form of service is honesty. You'd rather lose an enrollment than mislead someone about what we offer.
• You are disciplined with systems and process. CRM updates, documentation, and pipeline management aren't chores to you — they're how you ensure nothing slips.
• You can hold space for someone who has been medically gaslit for years and help them feel safe, heard, and confident in whatever decision they make.

Qualifications:

• Excellent verbal and written communication skills
• Strong organizational habits and attention to detail
• Experience working with CRM platforms (familiarity with GHL or similar systems is a plus)
• Comfort with video conferencing tools (Zoom) and scheduling platforms (Acuity)
• Ability to manage a full calendar of appointments and follow-up tasks without dropping threads

Preferred Background:

• Experience in healthcare, wellness, patient coordination, or consultative advising
• Familiarity with thyroid conditions or functional/integrative medicine (a plus, not a requirement)

How We Measure Success

• Every discovery call prepared at least 45 minutes in advance
• Accurate, timely CRM documentation after each interaction
• Strong conversion from prospective inquiries to enrolled patients — earned through trust, not pressure
• Consistent, clear communication across all touchpoints

Why This Role Matters

Modern Thyroid Clinic was founded by McCall McPherson on a simple principle: patients deserve better. That principle has guided every decision we've made for over a decade, and it's why hundreds of women have trusted us with their care.

This role is your chance to be part of that mission — to stand at the front door of a practice that is genuinely changing lives and ensure that every person who walks through it feels respected, informed, and cared for from the very first conversation.

Compensation includes competitive base pay with bonuses tied to performance and patient satisfaction.

Modern Thyroid Clinic is an equal opportunity employer.