Moderation Strategy Operation Lead, E-Commerce - USDS

TikTok USDS Joint Venture; Seattle (WA); On-site; USD 139,650 - 256,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid parental leave

Short-term and long-term disability coverage

10 paid holidays and 17 days of Paid Personal Time

Job summary

TikTok USDS Joint Venture in Seattle is searching for a Moderation Strategy Operation Lead who will drive our daily human moderation operations. This role carries significant responsibility for the operational excellence of manual review workflows and ensures adherence to safety standards and compliance protocols.

The ideal candidate will have over 7 years of experience in moderation and leadership, a strong understanding of AI technologies, and demonstrated leadership in a tech environment. The role offers a competitive salary and comprehensive benefits.

Qualifications

• 7+ years in Moderation with 3 years in a leadership role.
• Proven experience managing operational teams through change.
• Strong understanding of AI/ML concepts, particularly LLMs.
• Proficiency in SQL and root cause analysis.

Responsibilities

• Oversee the moderation strategy operations team.
• Utilize LLMs for enhancing moderation strategies.
• Implement systems for autonomous audit handling.
• Streamline decision-making processes using advanced models.
• Foster collaboration to improve model performance.
• Drive innovation in moderation technologies.
• Utilize data insights to improve moderation strategies.

Skills

Moderation

Trust & Safety

Leadership

AI/ML concepts

Data-driven decision-making

Collaboration

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

About the Team

The USDS Moderation team is a specialized organization within the TikTok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols. The Moderation Strategy Operation team ensures that our operation and moderation systems are not only high-performing but also fully aligned with USDS-specific security requirements and regulatory standards.

About the Role

As the Moderation Strategy Operation Lead, you are the primary driver of our daily human moderation engine. This is a high-impact leadership role responsible for the operational excellence of our manual review workflows, ensuring that every moderation decision aligns with our rigorous safety standards and USDS compliance protocols.

You will own the "Golden Triangle" of operational health: Quality, Efficiency, and Cost. You aren\'t just managing a team; you are building and refining the mechanisms that allow our human oversight to scale alongside our automated systems. You will be the "connective tissue" of the organization—bridging the gap between internal policy/product teams and our external vendor partners to ensure a seamless, high-integrity moderation ecosystem.

Responsibilities

• Oversee model strategy ops team to enhance moderation efficiency and model accuracy.


• Harness the capabilities of advanced language models (LLM, business model and fusion model) to enhance overall moderation. Utilize large models to identify potential risk factors swiftly and accurately.


• Implement large language models for autonomous handling of routine audit tasks, reducing the need for manual intervention.


• Streamline decision-making processes by leveraging different models, especially for intricate tasks.


• Foster collaboration between domain experts and large language models, combining expert judgment to continually enhance model performance and accuracy.


• Drive innovation in moderation field by staying abreast of emerging AI and moderation technologies.


• Utilize data-driven insights to make informed decisions and improvements in moderation strategies.

Minimum Qualifications

• 7+ years in Moderation, Trust & Safety, or Risk Operations, with at least 3 years of experience leading teams in a high-growth tech environment. (Backgrounds in Strategy Ops, Product Management, or Business Analysis are also encouraged).


• Proven track record of managing mid-to-large scale operational or technical teams through organizational change.


• Strong understanding of AI/ML concepts, specifically how Large Language Models are applied to content classification and risk detection.


• Proficiency in SQL and data-driven decision-making; ability to perform root cause analysis on model "misses."


• Exceptional ability to translate complex AI strategies into actionable insights for non-technical stakeholders and USDS leadership.

Preferred Qualifications

• Compliance Expertise: Experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited Tech sectors).


• E-commerce Domain: Deep knowledge of US e-commerce marketplace dynamics, seller fraud, and consumer protection.


• Automation Specialist: A track record of driving efficiency gains through the implementation of automated workflows or LLM agents.


• Strategic Agility: Demonstrated ability to navigate ambiguity and build operational "mechanisms" from scratch in a fast-paced environment.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $139,650 - $256,500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;


2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;


3. Exercising sound judgment.