Mobility Location Manager

Hertz; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) with employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Fleet Mobility Solutions, LLC is seeking a Mobility Location Manager to lead end-to-end operations at the Newark location. You will oversee daily mobility services, hit key metrics, manage hiring, training, coaching and discipline, and ensure safe, compliant, high-quality service.

This role requires strong leadership, analytical thinking, and the ability to drive performance through staff development, safety programs, vendor relations, and budget awareness.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Previous management experience in a fast-paced environment with a demonstrated history of achieving results.
• Proven ability to lead, coach, motivate, and develop high-performing teams.
• Strong operational and project management experience.
• Financial and business acumen with data analysis and reporting experience.
• Knowledge of labor and employment laws.
• Strong customer service aptitude and cross-functional collaboration.
• Excellent communication and MS Office skills, including Excel and PowerPoint.
• Strong time management with multi-priority capability.

Responsibilities

• Oversee daily Mobility Solutions operations, meeting KPIs for efficiency, safety, and customer satisfaction.
• Manage branch operations, staffing, vehicle maintenance, and daily readiness.
• Track KPIs like vehicle utilization, driver efficiency, on-time performance, and satisfaction.
• Lead workforce management including hiring, training, shift scheduling, and performance reviews.
• Conduct safety training, monitor driver performance, provide corrective coaching.
• Ensure adherence to safety standards and local regulations using telematics and scorecards.
• Resolve customer service and driver issues on the app.
• Mentor and train Branch staff.
• Hold weekly staff meetings; conduct monthly business reviews.
• Maintain positive employee relations and enforce company policies.

Skills

Leadership

Operations management

Budgeting

Data analysis

Training & coaching

Employee relations

Communication

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Description

The Mobility Location Manager represents Fleet Mobility Solutions LLC to our customers, community leaders, business partners, vendors and government entities. The role of the Mobility Location Manager will be to manage end to end phases of the program at the location they oversee. This includes managing day-to-day operations, responsibility for hitting key metrics, end-to-end ownership of the employee lifecycle from hiring, training, coaching and discipline.

A Day In The Life

This position provides overall leadership to all employees with responsibility for operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Mobility Location Manager is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through consistent oversight, direction, alignment and motivation.

The salary range for this position is $75,000/year

What You’ll Do

• Oversee daily Mobility Solutions operations, ensuring each location meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.
• Manages all operational aspects of the branch, ensuring the location and employees are maintaining vehicles, location is prepared for each day’s business and properly staffed for all shifts.
• Manages daily workflows to address issues promptly and ensure smooth operations.
• Tracks and analyzes key performance indicators (KPIs) such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
• Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.
• Ensure adherence to Mobility Solutions safety standards and local regulations using telematics, cameras, and safety scorecards.
• Handle or assist in the resolution of customer service and driver issues while on app
• Actively participate in the training, coaching, and mentoring of all Branch staff.
• Complete performance reviews with all Branch staff, discussing strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed about business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

What We’re Looking For

• High School Diploma or GED required; Associate's degree preferred.
• Previous management experience in a fast-paced environment with a demonstrated history of achieving results.
• Proven ability to lead, coach, motivate, and develop high-performing teams.
• Strong operational and project management experience.
• Financial and business acumen with experience analyzing data, reporting metrics, and making business decisions.
• Knowledge of labor and employment laws.
• Strong customer service aptitude with the ability to address and resolve customer concerns.
• Excellent oral and written communication skills with the ability to collaborate across cross-functional teams.
• Advanced proficiency in Microsoft Office, including complex Excel analysis and PowerPoint presentations.
• Strong time management skills with the ability to manage multiple priorities and deadlines.

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

Fleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States.

US EEO STATEMENT

Fleet Mobility Solutions, LLC. and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" operate in the United States. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.