Mobility Engineer

DecisionPoint Technologies; Greensboro (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

DecisionPoint Technologies is seeking a Mobility Engineer to play a crucial role in sales and fulfillment. This position involves documenting technical solutions and engaging with customers from conception to deployment, requiring excellent service skills.

The role includes responsibilities like gathering customer requirements, developing deployment processes, and participating in support activities. Candidates should have 4–7 years in customer service and strong technical troubleshooting abilities. The salary ranges from $55,000 to $70,000.

Qualifications

• 4–7 years of experience in customer service and troubleshooting.
• Ability to document design and processes concisely.
• Strong technical skills related to mobile computers.

Responsibilities

• Gather hardware and software requirements from customers.
• Work with sales to provide technical guidance.
• Develop deployment and support processes.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Job description

Overview

The Mobility Engineer plays a key role in the sales and fulfillment process at DecisionPoint Technologies. This individual is responsible for documenting all technical aspects of a customer solution, developing, testing, and streamlining a deployment process, and transitioning that process to a deployment and support team. The position is customer‑facing and requires both pre‑ and post‑sales engagement, requiring excellent customer service skills in both electronic communications and in‑person situations. Our support environment is mobile‑device‑centric, with a range of hardware manufacturers including Zebra, Honeywell, and Panasonic. This position is integral in transitioning projects from conception to deployment and support.

Responsibilities

Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions.

• Work directly with the sales team to provide technical guidance and solution structure.
• Develop and document efficient and accurate deployment processes.
• Develop and document efficient and accurate support processes.
• Train others in deployment processes, troubleshooting, and diagnosing problems.
• Assist in the deployment and configuration of customer orders.
• Maintain knowledge of existing or future processes of the organization and customers.
• Provide queue management for all inbound requests and work them as appropriate.
• Monitor and maintain customer SLAs while maintaining quality.
• Become proficient in the tools required to support customer environments and requests.
• Participate in an on‑call support rotation (after hours and weekends).

Job Competencies, Skills & Experience

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Passionate about technology and helping people.
• Advanced technical skills and the ability to troubleshoot and diagnose problems related to mobile computers and data‑collection systems.
• Ability to provide concise documentation for customers and internal records.

Required Skills and Experience

• 4–7 years of experience in customer service and troubleshooting.

Environment and Normal Working Conditions

Office/warehouse environment. Core business hours are generally 8:00 a.m.–5:00 p.m. However, this position may require work outside of normal business hours based on company operations.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting, including verbally communicating, seeing, and hearing to exchange information and fine coordination using a computer keyboard. Daily physical functions may include standing, sitting, and walking for prolonged periods. Occasionally stooping, bending, kneeling, crouching, reaching, and twisting are required. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Salary

$55,000 – $70,000