Mobile Wireless Technician (Mid-Level)

Empower AI; Falls Church (VA); On-site; USD 61,000 - 91,000; Full time

Job summary

Empower AI is seeking a Mobile Wireless Technician (Mid-Level) in Falls Church, VA to support provisioning, deployment, and lifecycle management of government mobile devices. The role involves coordinating with carriers, performing troubleshooting, and ensuring security and compliance across DoD/J6-related tasks.

The ideal candidate has a Secret clearance, 3+ years in a similar role, and certifications such as ITIL v4 Foundations and CompTIA Security+.

Qualifications

• Secret security clearance required at time of award.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and collaborative.

Responsibilities

• Performs provisioning, deployment, replacement, deprovisioning, data archiving and management of mobile wireless devices.
• Accepts and delivers mobile equipment at Pentagon, Mark Center, and Hampton Roads Suffolk; deploys equipment per SOP.
• Manages wireless user requests via carrier portals, Apple Business Manager, MDM Server, and MORFEUS; coordinates with providers and DISA.
• Performs device troubleshooting, user training, account setup, service plan changes, and LCR management for ~2,400 monthly transactions.
• Supports data retention/archive activities and recovery when reprovisioning or sunsetting devices.
• Executes Buy Back Program steps: remove passwords, unenroll from MDM, wipe, and deactivate devices.
• Monitors wireless events and outages; logs incidents in ServiceNow and reports monthly usage trends.
• Completes Asset Management Program requirements and submits DPAS-generated DD Form 1150 within three business days.
• Facilitates warranty repair with manufacturers; coordinates diagnostics, reporting, repair coordination, testing, and certification.
• Coordinates STIG compliance actions for devices and maintains carrier-independent approach.

Skills

Customer service

Analytical thinking

Prioritization

Communication skills

Research

Presentation

Self-motivation

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent experience

ITIL v4 Foundations

CompTIA Security+

CompTIA A+

MDM platform certification

Apple Certified Support Professional

Tools

Apple Business Manager

MDM Server

ServiceNow

Job description

Mobile Wireless Technician (Mid-Level)

Job ID: 2026-9477

Location: US-VA-Falls Church

Category: Telecommunications

Type: Regular Full-Time

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active‑duty and veteran employees.

Responsibilities

Highlights of Responsibilities:

• Performs initial provisioning, delivery, deployment, replacement, deprovisioning, data archiving, and manage of unclassified mobile wireless devices including phones, tablets, MiFi, and SIM‑only devices for J6 users.
• Accepts and delivers mobile equipment at Pentagon, Mark Center, and Hampton Roads Suffolk (approximately 200 devices); deploys and provisions wireless communications equipment to users IAW J6 Wireless Services SOP.
• Manages wireless user requests throughout their lifecycle using carrier portals (AT&T, Verizon, T-Mobile), Apple Business Manager, MDM Server, and MORFEUS; coordinates fulfillment with service providers and DISA.
• Performs device troubleshooting, user training, account setup, service plan changes, and LCR management for approximately 2,400 monthly transactions.
• Supports Mobile Data Retention/archive activities using Cellebrite; executes records recovery when reprovisioning or sunsetting devices (approximately 500 per month); supports data spillage remediation for approximately 75 devices per month.
• Executes Buy Back Program device preparation steps: removes passwords/PINs/Activation Locks, removes from Apple Business Manager, unenrolls from MDM Server, removes MDM Locks, performs data archive, wipes device, and deactivates Find My iPhone/iPad.
• Monitors wireless telecommunications events and outages; logs incidents in ServiceNow and initiates Incident Management procedures; tracks and reports monthly wireless usage trends.
• Completes Asset Management Program requirements IAW J6 Asset Management Program SOP; submits DPAS‑generated digitally signed DD Form 1150 within three business days of service fulfillment or property transfer.
• Facilitates warranty repair with manufacturers; manages diagnostics, reporting, repair coordination, testing, and certification for defective mobile equipment.
• Coordinates STIG compliance actions for devices and maintains carrier‑independent approach to maximize service and coverage area IAW DODI 8500.01.

Qualifications

Requirements:

• Shall possess at the time of award a Secret security clearance

• Strong customer service orientation.
• Proven analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business‑friendly and user‑friendly language.
• Highly self‑motivated and directed.
• Keen attention to detail.
• Team‑oriented and skilled in working within a collaborative environment.

Education and Experience:

• Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
• Required Experience: 3 or more years of professional experience supporting a similar role.
• Experience supporting a DoD or J6 customer is a plus.
• Certification:
  • ITIL v4 Foundations, CompTIA Security+
• Preferred:
  • CompTIA A+, MDM platform certification, Apple Certified Support Professional

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weights up to 50 pounds

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Pay Band Min

USD $60,780.00/Yr.

Pay Band Max

USD $91,170.00/Yr.