Mobile Technician Leader

Fleet Services by Cox Automotive; Seattle (WA); On-site; USD 110,000 - 170,000; Full time

Job summary

Cox Fleet is seeking a Mobile Technician Leader to guide a growing team of field technicians and to drive market expansion in the Seattle region. You will coach staff, monitor safety and performance metrics, and partner with client services to maximize service delivery and revenue opportunities.

The role requires a bachelor’s degree with substantial leadership experience, strong cross-functional collaboration, and a focus on scalable operations.

Qualifications

• Bachelor’s degree and 6 years’ experience in a related field or equivalent with advanced degrees.
• Minimum of three years’ experience in a people leadership role with a track record of developing teams.
• Safe drivers required with 3 YR MVR review; must hold a valid state driver’s license and be able to obtain Driver Qualification File.
• Strong coaching, mentoring, performance management, and change leadership in a growth environment.

Responsibilities

• Lead and direct a team of mobile fleet technicians to drive performance and development.
• Establish a high-performance culture through ongoing coaching and career conversations.
• Own market-level performance: productivity, customer satisfaction, and revenue growth; pursue new service opportunities.
• Monitor metrics and documentation to drive continuous improvement and scalable operations.
• Identify opportunities to expand customer relationships and improve service penetration.
• Travel to client sites and technician locations to strengthen relationships and growth opportunities.
• Collaborate with dispatch, parts, and billing to align operations with growth strategy.
• Ensure compliance with safety, DOT, environmental, and regulatory standards.

Skills

Team leadership

Coaching & mentoring

People development

Cross-functional collaboration

Budgeting & cost control

Customer relationship mgmt

Strategic growth awareness

Safety compliance

Education

Bachelor's degree in related discipline

Tools

Workday

Salesforce

Kronos

Power BI

Dispatch software

Job description

Cox Fleet keeps your fleet moving.

EOE, including disability/vets ****

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties:

• Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market. Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
• Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
• Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
• Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
• Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence.
• Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
• Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
• Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
• Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.
• Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue-generating opportunities.
• Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
• Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
• Provide operational guidance to team members, promoting best practices and consistent execution
• Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions.
• Facilitate cross-functional communication and problem-solving to support both operational execution and market growth.
• Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
• Recruit, interview, and hire technicians to build a strong, capable team aligned with growth objectives.
• Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
• Operate a company-issued vehicle to travel within the market.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.
• Minimum of three (3) years’ experience in a people leadership role, with a strong track record of developing teams and driving performance.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.
• Demonstrated ability to build team engagement and accountability while driving business outcomes.
• Ability to coordinate cross-functional efforts and execute effectively in a fast-paced, evolving market environment.
• Demonstrated sense of urgency, ownership, and entrepreneurial mindset.

Required Competencies:

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Action Oriented: Has a strong sense of urgency; thrives in building and scaling operations; proactively identifies and acts on growth opportunities.
• People Leadership: Effectively develops, inspires, and retains talent; builds strong teams capable of sustaining growth and operational excellence.
• Business & Market Acumen: Demonstrates the ability to understand market dynamics, identify growth opportunities, and execute strategies that drive revenue and customer expansion.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; builds strong relationships and uses insights to improve services and expand business.
• Systems: Demonstrated ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to succeed at a high level while leading a growing operation.
• Listening: Practices attentive and active listening; seeks to understand both employee and customer perspectives to drive better outcomes.
• Interpersonal Savvy: Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.
• Problem Solving: Identifies challenges and develops practical, scalable solutions aligned with both operational needs and growth objectives.