Mobile Technician Leader

Cox; Raleigh (NC); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Paid time off

Holidays

Wellness benefit

Leave policies

Job summary

Cox Fleet is hiring a Mobile Technician Leader to join our Management Team in Raleigh, NC. You will lead a group of 15+ technicians, mentor staff, and drive efficiency in maintenance and repair operations.

The role requires a Bachelor’s degree and 6+ years in a related field, with at least 1 year in a lead role. Travel to client sites and adherence to DOT policies are essential components of the job.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 6+ years in related field; 1+ year in management or lead role.
• Safe drivers and 3+ year MVR review; valid state driver's license.

Responsibilities

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Coach and mentor direct reports; review metrics and implement improvements.
• Coordinate with market team to set goals and strategies for productivity.
• Ensure compliance with safety, DOT, and environmental regulations.
• Onboard technicians and provide access to systems and resources.

Skills

Leadership

Coaching

Mentoring

Communication

Urgency

Customer focus

Problem solving

Education

Bachelor's degree

Tools

Workday

Salesforce

Kronos

Power BI

Job description

Cox Fleet keeps your fleet moving.

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company‑issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
• Implement safety processes and procedures and monitor technicians' adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems‑or process‑related topics and encourage others to do the same.
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between Cox Fleet's technicians and customers.
• Facilitate communication and problem solving across various organizational functions to resolve any issues.
• Drive and manage change initiatives impacting technicians, including process improvements, technology adoption, organizational changes, and safety or compliance initiatives, while maintaining engagement and productivity.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Actively work across Cox Fleet's organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company‑issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and one (1) years' experience in a related field; or 10 years' experience in a related field.
• 1+ year of experience in management or lead role.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state‑of‑residence driver's license,
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets

Required Competencies

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
• Change Leadership: Demonstrated ability to adapt leadership approach during periods of change, address resistance constructively, and help technicians successfully transition to new processes and expectations.
• Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high‑level of accomplishment.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
• Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a 'take it or leave it' approach to problem‑solving.

Compensation

Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

USD 89,400.00 - 134,000.00 per year