Mobile Technician Leader

Fleet Services by Cox Automotive; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

Cox Fleet is seeking a Mobile Technician Leader to join its management team in the Phoenix market. You will lead a team of mobile fleet technicians, coaching them to achieve productivity, customer satisfaction, and revenue growth.

You will monitor safety, training, and performance metrics while expanding service opportunities and market penetration. You will travel to technician and client sites, partner with HR, IT, and sales, and ensure regulatory compliance while building a strong, capable

Qualifications

• Bachelor’s degree in a related discipline with 6 years in a related field; alternatives include a master’s degree with 4 years, PhD with 1 year, or 10 years in a related field.
• Minimum of three years in a people leadership role with a proven track record of developing teams.
• Valid driver’s license, clean MVR, and ability to obtain required certifications; 21+ for interstate operations.
• Strong coaching, mentoring, performance management, and change leadership in a growth environment.
• Ability to align cross-functional teams to drive growth and customer satisfaction.

Responsibilities

• Lead and coach a mobile fleet technician team to drive development and business performance.
• Own market-level performance including productivity, customer satisfaction, and revenue growth.
• Monitor metrics, safety records, and training to drive continuous improvement.
• Build an engaged, high-performance team culture through regular coaching and development conversations.
• Collaborate with dispatch, parts, billing, HR, and sales to maximize service delivery and growth.
• Recruit, interview, and hire technicians to scale operations and expand market share.
• Ensure compliance with DOT, safety, and regulatory standards.

Skills

People leadership

Coaching

Performance management

Sales/ revenue growth

Cross-functional collaboration

Operational excellence

Customer focus

Safety compliance

Communication

Education

Bachelor’s degree in related field

Master’s degree or PhD (optional)

Tools

Dispatch software

Salesforce

Power BI

Job description

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2to 317-597-8130 ***

Cox Fleet keeps your fleet moving.

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer’s unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties:

• Manage and provide direction to a team of mobile fleet technicians, providing strong, hands‑on leadership to drive both people development and business performance in a growing market. Meet one‑on‑one with direct reports to provide coaching and mentoring and help them find solutions.
• Establish a high‑performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
• Take ownership of market‑level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
• Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
• Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
• Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company‑issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence.
• Lead onboarding and ramp‑up of new technicians to support market expansion and capacity growth.
• Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
• Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
• Partner with leadership to define and execute market‑specific growth strategies, including customer acquisition, retention, and service expansion.
• Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue‑generating opportunities.
• Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
• Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
• Provide operational guidance to team members, promoting best practices and consistent execution.
• Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions.
• Facilitate cross‑functional communication and problem‑solving to support both operational execution and market growth.
• Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
• Recruit, interview, and hire technicians to build a strong, capable team aligned with growth objectives.
• Work cross‑functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
• Operate a company‑issued vehicle to travel within the market.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) year’s experience in a related field; or 10 years’ experience in a related field.
• Minimum of three (3) years’ experience in a people leadership role, with a strong track record of developing teams and driving performance.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state‑of‑residence driver’s license, be able to obtain and maintain their Driver Qualification File.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth‑oriented environments.
• Demonstrated ability to build team engagement and accountability while driving business outcomes.
• Ability to coordinate cross‑functional efforts and execute effectively in a fast‑paced, evolving market environment.
• Demonstrated sense of urgency, ownership, and entrepreneurial mindset.
• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Action Oriented: Has a strong sense of urgency; thrives in building and scaling operations; proactively identifies and acts on growth opportunities.
• People Leadership: Effectively develops, inspires, and retains talent; builds strong teams capable of sustaining growth and operational excellence.
• Business & Market Acumen: Demonstrates the ability to understand market dynamics, identify growth opportunities, and execute strategies that drive revenue and customer expansion.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; builds strong relationships and uses insights to improve services and expand business.
• Systems: Demonstrated ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to succeed at a high level while leading a growing operation.
• Listening: Practices attentive and active listening; seeks to understand both employee and customer perspectives to drive better outcomes.
• Interpersonal Savvy: Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.
• Problem Solving: Identifies challenges and develops practical, scalable solutions aligned with both operational needs and growth objectives.