Mobile Technician Leader

Fleet Services by Cox Automotive; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Safety Boots & Safety Glasses reimbursement

Uniforms provided

Technical training for career advancement

Career path with internal promotions

Job summary

Fleet Services by Cox Automotive is seeking a Mobile Technician Leader in Kansas City to lead and mentor a team of technicians. This role involves ensuring compliance with policies and overseeing maintenance and repair efficiency.

The ideal candidate will possess a relevant degree and substantial experience, with a focus on safety and performance. The position offers great benefits, including insurance from day one and career development opportunities.

Qualifications

• Bachelor's degree or equivalent experience required.
• 6+ years in a related field, management experience preferred.
• Valid driver's license and safe driving record necessary.

Responsibilities

• Lead a team of mobile technicians to meet company goals.
• Conduct performance evaluations and provide mentoring.
• Monitor compliance with safety and administrative policies.

Skills

Coaching and mentoring

Mobile maintenance knowledge

Interpersonal skills

Education

Bachelor’s degree in a related discipline

Tools

Dispatching software

Salesforce

Power BI

Job description

The Cox Fleet is currently hiring a Mobile Technician Leader to join the Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
• Implement safety processes and procedures and monitor technicians’ adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between FSCA technicians and customers.
• Facilitate communication and problem solving across various organizational functions to resolve any issues.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Actively work across FSCA organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) year’s experience in a related field; or 10 years’ experience in a related field.
• 1+ year of experience in management or lead role.
• Safe drivers needed; valid driver’s license required.
• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.
• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
• Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high‑level of accomplishment.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
• Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem‑solving.

WHY Cox Fleet?

• Safety Boots & Safety Glasses reimbursement
• Uniforms provided with laundry service where available
• Technical training provided to advance your career
• Dedicated career path – ‘Over 50% of our front‑line managers are promoted from within’.

BENEFITS

• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5‑weeks) of Paid Time Off based on your tenure with the company.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.