Mobile Service Technician with Security Clearance

Delta Solutions and Strategies; Colorado Springs (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Parental leave

Military leave

Jury duty leave

Job summary

Delta Solutions and Strategies is seeking Mobile Service Technicians to support US Space Command (USSPACECOM) J6. The role involves troubleshooting mobile devices, break-fix support for end users on mobile phones and mobile SIPR devices, and maintaining problem-resolution records.

The ideal candidate has a BS in IT/CS, strong customer service, VPN/config and DoD/NIST knowledge, 3 years of experience, and Security+ certification.

Qualifications

• BS degree in IT/CS from ABET or CAE institution.
• Excellent customer service, relationships, responsiveness, and timely ticket resolution.
• Experience with VPN configuration and network security; proficiency in computer imaging and mobile device provisioning; knowledge of DoD CF, NIST standards.
• 3 years of relevant technical experience.
• KSATs demonstrating proficiency in military communication systems and device support.
• Security+ certification is required.

Responsibilities

• Track, assign, and coordinate tickets submitted by customers.
• Provide technical support for military mobile devices, including break-fix for end users on mobile phones and SIPR devices.
• Maintain and report problem resolution statuses to customers and keep records.
• Exercise independent judgment to resolve issues on military mobile devices.
• Develop solutions for mobile phone provisioning, computer imaging, and VPN support.

Skills

Customer service

VPN configuration

Network security

Computer imaging

Mobile device provisioning

DoD standards familiarity

Education

BS degree in IT/CS

Tools

Security+ certification

Job description

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Mobile Service Technicians. MST's provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices. The successful candidate will play a key role in ensuring continuous mobile communications while exercising independent judgment in performing complex technical tasks. An active TS/SCI is required for this position.

What you will be doing:

• Track, properly assign, and coordinate tickets submitted by customers
• Provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices
• Maintain and report the status of problem resolutions to affected customers and keep historical records
• Exercise independent judgement to resolve issues and configurations on military mobile devices
• Develop solutions for mobile phone provisioning, computer imaging, VPN support

What you will need:

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
• Experience with VPN configuration and network security protocols and proficiency in computer imaging and mobile device provisioning. Knowledge of DoD Cyber Workforce Framework, NIST standards, familiarity with communication system maintenance and repair
• 3 years of relevant technical experience.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) demonstrating technical proficiency in military communication systems and device support
• Required Certification: Security +
• TS/SCI clearance required Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military, and jury duty paid leaves. In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this position is $80,000-$90,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D