Mobile Service Technician

Delta Solutions & Strategies; Colorado Springs (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

401(k)

PTO

paid holidays

parental

military

jury duty paid leaves

Job summary

Delta Solutions & Strategies seeks skilled Mobile Service Technicians to support US Space Command J6 with mobile device care, imaging, VPN support, and break-fix services. The role demands independent judgment and strong customer interaction to ensure continuous secure communications for end users on mobile SIPR devices.

The candidate must hold a TS/SCI clearance, a Security+ certification, and a BS in a relevant field with 3 years of experience.

Qualifications

• BS degree in IT, Cybersecurity, Data Science, Information Systems or CS from ABET/CAE institution.
• Excellent customer service including relationships, responsiveness, and timely ticket resolution.
• Experience with VPN configuration and network security; proficiency in imaging and mobile provisioning; knowledge of DoD Cyber Workforce Framework and NIST standards.

Responsibilities

• Track, properly assign, and coordinate tickets submitted by customers.
• Provide technical support for military mobile devices, including break-fix for end users on mobile phones and mobile SIPR devices.
• Maintain and report the status of problem resolutions to affected customers and keep historical records.
• Exercise independent judgement to resolve issues and configurations on military mobile devices.
• Develop solutions for mobile phone provisioning, computer imaging, VPN support.

Skills

Customer service

VPN configuration

DoD standards

Tech support

Mobile devices

KSATs

Education

BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution

Job description

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Mobile Service Technicians.MST’s provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices.The successful candidate will play a key role in ensuring continuous mobile communications while exercising independent judgment in performing complex technical tasks. An active TS/SCI is required for this position.

What you will be doing:

• Track, properly assign, and coordinate tickets submitted by customers
• Provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices
• Maintain and report the status of problem resolutions to affected customers and keep historical records
• Exercise independent judgement to resolve issues and configurations on military mobile devices
• Develop solutions for mobile phone provisioning, computer imaging, VPN support

What you will need:

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
• Experience with VPN configuration and network security protocols and proficiency in computer imaging and mobile device provisioning. Knowledge of DoD Cyber Workforce Framework, NIST standards, familiarity with communication system maintenance and repair
• 3 years of relevant technical experience.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) demonstrating technical proficiency in military communication systems and device support
• Required Certification: Security +
• TS/SCI clearance required

Delta Solutions & Strategies offers a generous benefits package to include:

• medical
• dental
• vision
• life insurance
• 401(k)
• PTO
• paid holidays
• parental
• military
• jury duty paid leaves

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $80,000-$90,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D