Mobile Service Technician (Salary Based)

Mercedes-Benz of Plano; Plano (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Mercedes-Benz of Plano is seeking an experienced Automotive Technician to perform a wide range of vehicle repairs in a dealership setting. You will diagnose mechanical and electrical issues, perform routine maintenance, and explain complex repairs to customers with clarity.

The role requires strong diagnostic skills, attention to detail, and the ability to work both independently and as part of a team. Travel within the service area is expected and safety policies must be followed.

Qualifications

• Two to three years of automotive dealership experience or aftermarket repair facility experience as an Automotive Technician.
• Ability to operate large commercial vehicles daily.
• OEM scan tool and/or aftermarket scan tool experience and knowledge.
• Proficient in identification of faults, error messages and modules.
• Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience.
• High school diploma or GED and valid driver's license.

Responsibilities

• Independently complete basic to advanced repairs on damaged vehicles, including oil changes, tire rotations, warranty work, wiring, AC diagnostics, suspension, brakes and fuse box repairs.
• Explain technical diagnoses and needed repairs to customers and staff clearly on a daily basis.
• Learn to evaluate information and data to interpret electrical components and Advanced Safety Systems (ADAS).
• Test drive or move customer vehicles as needed and keep management informed of repair status.
• Adhere to shop policies, safety rules, and comply with local, state and federal laws.

Skills

Automotive repair experience

Operate large commercial vehicles

Faults/diagnostics identification

Customer communication

Mobile device proficiency

Valid driver's license

Education

High school diploma or GED

Automotive technician training

Tools

OEM scan tool experience

Aftermarket scan tool experience

Job description

Essential Functions

• Independently complete basic thorough advanced physical repairs to damaged vehicles, including but not limited to, oil changes, tire rotations, warranty work, wire repairs, AC diagnostic/repairs, some suspension, brakes, and fuse box repairs, and etc.
• Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and clients on a daily and consistent basis
• Act as a subject matter expert and adequately explain technical diagnoses and needed repairs to non-mechanical individuals on a consistent basis
• Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components and Advanced Safety Systems (ADAS)
• Be proficient in identification of faults, error messages, module corrections, etc.
• Continuously learn new technical information and techniques in e-learning or other training sessions in an effort to stay well-informed with rapidly changing automotive technology
• Be responsible for test driving and/or moving customer vehicles at residence locations
• Keep team management aware of mechanical and electrical repair problems as they occur
• Adhere to all company and shop policy, procedure, safety and environmental rules
• Ensure compliance utilizing basic knowledge of applicable local, state and federal laws
• Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Independently complete basic thorough advanced physical repairs to damaged vehicles, including but not limited to, oil changes, tire rotations, warranty work, wire repairs, AC diagnostic/repairs, some suspension, brakes, and fuse box repairs, and etc.
• Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and clients on a daily and consistent basis
• Act as a subject matter expert and adequately explain technical diagnoses and needed repairs to non-mechanical individuals on a consistent basis
• Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components and Advanced Safety Systems (ADAS)
• Be proficient in identification of faults, error messages and modules
• Continuously learn new technical information and techniques in e-learning or other training sessions in an effort to stay well-informed with rapidly changing automotive technology
• Be responsible for test driving and/or moving customer vehicles at residence locations
• Keep team management aware of mechanical and electrical repair problems as they occur
• Adhere to all company and shop policy, procedure, safety and environmental rules
• Ensure compliance utilizing basic knowledge of applicable local, state and federal laws
• Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Minimum Qualifications/Skills

• Two to three years of automotive dealership experience OR experience in an aftermarket repair facility as an Automotive Technician
• Ability to operate large commercial vehicles on a daily basis
• OEM scan tool and/or aftermarket scan tool experience and knowledge
• Proficient in identification of faults, error messages and modules
• Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience
• Strong mechanical aptitude and firm understanding of mechanical repairs/services
• Ability to effectively communicate with customers at all levels
• Ability to create invoices and reports for services rendered, deliver and explain invoices to customers
• Be comfortable with technology, including various mobile devices (payments, tracking, reporting)
• Strong organizational skills and ability to multitask within multiple assigned responsibilities
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• High school diploma or general education degree (GED)
• Self-motivated, high energy and a customer-focused perspective
• Time management and effective communication skills
• Ability to work independently and in a team environment
• Excellent communication, professionalism, punctuality, and attention to detail skills

Supervisory Responsibilities

This role has no supervisory responsibilities.

Work Environment

This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

Travel

Travel within the assigned geographic area is expected.

Physical Demands

• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• May requires some driving and typing. Required to have visual acuity to operate motor vehicles.
• Requires excellent visual acuity and manual dexterity.

Affirmative Action/Eeo Statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.