Mobile Service Manager

FleetPride; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Cell Phone

Laptop with diagnostic capabilities

Company vehicle

Job summary

FleetPride is seeking a Service Manager – Mobile to lead field operations, coordinate mobile service teams, and drive profitability across territories. You will supervise technicians, optimize dispatch, and deliver top-tier customer service while upholding safety and regulatory standards.

The role requires strong leadership, financial discipline, and the ability to travel up to 70% to support customers on-site and ensure service excellence across FleetPride’s mobile network.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Computer literate with inventory catalogs and MS/Google Docs.
• Valid driver’s license with a good driving record; travel up to 70%.

Responsibilities

• Recruit, train, and mentor mobile service technicians to FleetPride standards.
• Oversee scheduling, dispatching, and workflow across assigned territories.
• Manage department P&L and performance metrics, including utilization and revenue growth.
• Ensure OSHA, DOT, and FleetPride safety protocols and compliance.

Skills

P&L management

Customer service

Sales skills

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Google Docs

LMS administration

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

GENERAL JOB DESCRIPTION

The Service Manager – Mobile serves as the frontline leader connecting FleetPride’s branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride’s commitment to Keeping America’s Trucks Moving.

DUTIES & RESPONSIBILITIES

Team Development & Safety

• Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards.
• Conduct regular field audits, safety inspections, and performance reviews.
• Foster a culture of teamwork, professionalism, and accountability among mobile service staff.
• Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.

Operational Leadership

• Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.
• Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.
• Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
• Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.

Customer Experience & Sales Support

• Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.
• Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.
• Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.
• Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.

Financial & Administrative Management

• Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline. Review and approve all work orders, invoices, and timecards for accuracy and timeliness. Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth. Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.

Service Truck Fleet & Equipment Oversight

• Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet.
• Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.
• Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.

Strategic & Continuous Improvement

• Support FleetPride’s growth strategy by expanding mobile service capabilities and customer reach.
• Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.
• Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.
• Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.

EDUCATION & TRAINING

High school diploma or GED equivalent; bachelor’s degree preferredComputer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.Experience in Learning Management System administration and reporting, preferredValid drivers’ license with a good driving record.Ability to travel up to 70% of the time is required.

KNOWLEDGE & EXPERIENCE

Proven track record in Mobile Service operations and customer serviceWorks well under pressure and manages stressful situations with easeStrong customer service and sales skills

SKILLS & ABILITIES

Ability to manage a P&L.Ability to calculate productivityAverage oral and written communication skills

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

HOURS / SHIFTS

Must be able to work non-traditional hours to include nights, weekends and on-call responsibilities

SALARY

yes

BENEFITS

Cell PhoneLaptop – possibly w/diagnostic capabilitiesMotus or Company Vehicle(preferred)

OTHER

Travel up to 70%FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.