Mobile Patrol Supervisor

Creative Security Company; San Jose (CA); Presencial; USD 37 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Plan

EAP

Career Growth

Competitive Pay

Resumo da oferta

Creative Security Company is seeking a professional Mobile Patrol Supervisor to oversee field operations across the South Bay and Peninsula. You will lead mobile teams, conduct site checks, respond to alarms, and ensure post orders and reporting protocols are followed at all client sites.

This role requires a CA BSIS Guard Card, a valid driver’s license, and at least 2 years of mobile patrol supervision experience.

Qualificações

• CA BSIS Guard Card and valid CA Driver’s License for at least 3 years.
• 8-hour Guard Card training certificate (Powers to Arrest & Appropriate Use of Force).
• Authorized to work in the U.S. and at least 21 years old.
• Minimum 2+ years of Mobile Patrol Officer experience across multi-site routes.
• Proficient with TrackTik security software and patrol reporting tools.
• Clean driving record eligible to operate company vehicles.
• Able to stand/walk for extended periods and adhere to grooming standards.
• Able to pass extensive background check and pre-employment drug screening.

Responsabilidades

• Field Oversight & Site Checks: Conduct routine and unannounced field checks to ensure officers comply with Post Orders and client expectations.
• Mobile Patrol & Route Support: Safely operate company vehicles from San Jose to cover routes across multiple cities.
• Incident Management & Response: Respond to alarms, emergencies, and security incidents; take on-scene command as needed.
• Departmental Back-Up Support: Cover patrol routes, events, or posts when required.
• Mentoring & Development: Train and guide Mobile Officers on safety, service, and de-escalation.
• Quality Report Review: Audit daily logs and incident reports via TrackTik for accurate narratives.
• De-escalation & Conflict Resolution: Manage interactions with diverse populations with professionalism.
• Chain of Command & Escalation: Be the primary contact for field issues and escalation.

Conhecimentos

Field Leadership

Mentoring

De-escalation

Communication

Ferramentas

TrackTik

Descrição da oferta de emprego

Company License:

PPO # 13822 | ACO # 6710

Location:

San Jose, CA (Covering South Bay & Peninsula client sites)

Reports To:

Security Operations Manager

Compensation:

$27.00 – $28.00 per hour

Employment Type:

Full-Time (10-Hour Shifts)

Website:

www.creativesecurity.com

Available Shift Schedules

Day Shift: Thursday – Sunday | 5:00 AM – 3:00 PM (10-hour shifts)
Swing Shift: Thursday – Sunday | 2:00 PM – 12:00 AM (10-hour shifts)

About the Role

Creative Security is seeking professional, highly qualified Mobile Patrol Supervisors to oversee daily field operations, lead mobile team members, and manage multi-site patrol routes across the South Bay and Peninsula.

This role blends hands‑on tactical leadership with operational oversight. You will be responsible for conducting field quality checks, responding to high‑priority alarms, mentoring officers, and ensuring high‑level execution of post orders and reporting protocols across all client sites.

Key Responsibilities

Field Leadership & Operations

• Field Oversight & Site Checks: Conduct routine and unannounced field checks to ensure officers comply with Post Orders, client expectations, and uniform/grooming standards.
• Mobile Patrol & Route Support: Safely operate company vehicles starting from San Jose to cover and inspect routes across Morgan Hill, San Jose, Redwood City, Palo Alto, and Hayward.
• Incident Management & Response: Respond professionally to urgent alarm responses, emergency calls, and critical security incidents, taking charge of on‑scene command and de‑escalation.
• Departmental Back‑Up Support: Provide operational agility by stepping in to cover patrol routes, private events, construction sites, or critical posts when needed.

Supervision, Training & Quality Assurance

• Mentoring & Development: Train, guide, and mentor Mobile Flex Officers and field staff on safety procedures, customer service, and de‑escalation techniques.
• Quality Report Review: Audit and oversee daily activity logs, incident reports, and scanning compliance via TrackTik to ensure narrative accuracy and detailed documentation before client submission.
• De‑escalation & Conflict Resolution: Lead by example in managing interactions with diverse populations, including unhoused individuals, with empathy, professionalism, and strict adherence to safety protocols.
• Chain of Command & Escalation: Serve as the primary point of contact for field officer issues, escalating critical operational concerns or personnel matters to the Security Operations Manager in a timely manner.

Why Join Creative Security?

Founded by retired SJPD Sergeant Chuck Wall in 1995, Creative Security has developed and expanded the most elite security force in the Bay Area. Built on a strong law enforcement and military foundation, our leadership team respects hard work, values diligence, and supports employee growth.

Benefits Include:

• Competitive Hourly Pay ($27.00 – $28.00/hr)
• Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Opportunities for Career Advancement & Professional Growth

Equal Opportunity Employer

Creative Security Company Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by law. We are committed to compliance with all local, state, and federal employment laws.

Requirements

• Licensing: Current CA BSIS Guard Card and a valid CA Driver’s License held for at least 3 years.
• Training Certificate: 8‑hour Guard Card training certificate (Powers to Arrest & Appropriate Use of Force).
• Work Authorization & Age: Must be authorized to work in the U.S. and be at least 21 years of age.
• Experience: Minimum 2+ years of dedicated Mobile Patrol Officer experience (multi‑site route inspections, perimeter checks, and urgent alarm response). Prior experience in security supervision, team leadership, law enforcement, or military service preferred.
• Software & Technical Skills: Proficient with security management software and patrol reporting tools, specifically TrackTik.
• Driving Record: Clean driving record eligible to operate company vehicles.
• Physical & Grooming Requirements: Ability to stand/walk for extended periods, conduct foot patrols outdoors in various weather conditions, and adhere to strict grooming standards (some client sites enforce a strict no visible tattoos or piercings policy).
• Background Check: Ability to pass an extensive background check and pre‑employment drug screening.