Mobile Operations Technician

Insight Global; Fort Lauderdale (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Uncapped commissions

Paid training

Company vehicle provided

Job summary

Insight Global is seeking a Customer-Focused Mobile Service & Sales professional to work at retail partner locations in Florida. You will engage customers, identify needs, recommend key solutions, and process transactions with tablets and POS systems.

No locksmith experience required; training will cover automotive key programming and mobile service operations. You’ll join a high-energy team and support sales goals while delivering exceptional customer experiences.

Qualifications

• Customer-focused mobile service and sales professional with strong communication
• Experience in retail, hospitality, or sales roles with ability to engage customers and close deals
• Comfortable using tablets, POS systems, and mobile apps to process transactions
• Willingness to learn automotive key programming and mobile service operations
• Valid driver’s license and reliable transportation required

Responsibilities

• Serve as the face of the company at retail partner locations and engage customers
• Identify customer needs and recommend key duplication or replacement solutions
• Deliver exceptional customer service to drive repeat business
• Educate customers on products, services, pricing, and options
• Process transactions using tablets and POS systems
• Support sales goals through customer engagement and relationship-building
• Represent the company professionally at partner sites

Skills

Customer service

Sales experience

Team player

Communication skills

Tech-savvy

Driver's license

Tools

POS systems

Tablets

Mobile apps

Job description

Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We're looking for outgoing, customer-focused professionals who enjoy helping people, building relationships, and working as part of a high-energy team.

This position combines customer service, sales, and hands-on technical work. Mobile Operations Technicians work alongside a team 3-4 technicians at retail partner locations, helping customers with automotive key replacement services while creating a positive and professional experience.

What You'll Do

• Serve as the face of the company at retail partner locations.
• Engage customers, identify their needs, and recommend the appropriate key duplication or replacement solution.
• Deliver exceptional customer service that drives repeat business and customer satisfaction.
• Educate customers on products, services, pricing, and available options.
• Process transactions using tablets, mobile applications, and point-of-sale systems.
• Support team sales goals through strong customer engagement and relationship-building.
• Represent the company professionally and maintain positive relationships with retail partners.

Technical & Operational Support (30%)

• Learn to cut, duplicate, and program automotive keys, fobs, and remotes.
• Test completed keys to ensure functionality and accuracy.
• Assist with inventory management, equipment maintenance, and daily mobile operations.
• Maintain a clean, organized, and professional workspace within the mobile service environment.
• Support teammates during busy periods and collaborate to deliver excellent customer experiences.

No locksmith or technical experience required. We're looking for customer-focused professionals with strong communication skills, sales aptitude, and a desire to learn. We'll provide the technical training needed to become successful in automotive key programming and mobile service operations.

Required Skills & Experience

Required Qualifications

• Customer-Focused Mobile Service & Sales Professional
• Strong customer service, retail, sales, hospitality, or other relevant experience.
• Excellent communication and relationship-building skills.
• Enjoy working in a team environment and collaborating with others.
• Comfortable engaging customers and recommending products or services.
• Tech-savvy and comfortable using tablets, POS systems, mobile apps, and digital tools.
• Strong attention to detail and willingness to learn technical skills.
• Valid driver's license and reliable transportation.

Nice to Have Skills & Experience

• Wireless sales, retail leadership, banking, hospitality, customer success, automotive service advisor, or other sales experience.
• Experience working toward sales goals, commissions, or performance metrics.
• Automotive, locksmith, mechanical, or technical aptitude.
• Inventory management or retail operations experience.

What We Offer

• Competitive pay + uncapped commissions
• Paid training and continuous support
• Company vehicle and equipment provided

Benefits (Once Permanent)

• Career path opportunities into leadership and management roles
• Health, dental, and vision insurance
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

Compensation: $20-25/hr. Exact compensation will depend on experience.