Mobile Field Service Technician - Gaming Devices & ATMs

Accel Entertainment, Inc.; Kankakee, Northern (IL, KY); Hybrid; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Company vehicle

Health, Vision & Dental

401(k) with match

PTO & paid holidays

Job summary

Accel Entertainment, Inc. is hiring a Field Service Technician in Kankakee, IL. The technician works in the field 40 hours per week, servicing gaming devices, ATMs, and related equipment across bars, restaurants, and other venues.

Base pay ranges from $20.00 to $26.00 per hour, with weekend/shift differentials and a company-provided vehicle. Benefits include health, vision, dental, 401(k) matching, PTO and holidays.

Qualifications

• Great customer service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver's license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

Skills

Customer service

Effective communication

Problem solving

Analytical skills

Organization

Teamwork

Education

High school diploma or equivalent

Tools

Terminal Handler's License

Job description

Accel Entertainment, Inc. is hiring a Field Service Technician in Kankakee, IL. The technician works in the field 40 hours per week, servicing gaming devices, ATMs, and related equipment across bars, restaurants, and other venues.

Base pay ranges from $20.00 to $26.00 per hour, with weekend/shift differentials and a company-provided vehicle. Benefits include health, vision, dental, 401(k) matching, PTO and holidays.