Mobile Field Service Tech – Gaming Devices & ATMs

Accel Entertainment, Inc.; Wauconda (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) with match

PTO and paid holidays

Company vehicle and fuel card

Job summary

Accel Entertainment, Inc. is hiring field technicians to service gaming devices, ATMs, and redemption equipment across bars, restaurants, gas stations, and more in Chicago and surrounding suburbs. The role requires a valid driver’s license, strong customer service, and the ability to follow instructions.

A company vehicle and fuel card are provided. Shifts Thursday through Monday, 8:30am-5pm, with comprehensive benefits including health, vision, and dental insurance; 401(k) with match; PTO and

Qualifications

• Great customer service.
• High school diploma or equivalent.
• Terminal Handler's License - costs covered by company.
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively & follow written or verbal instruction.
• Strong organizational, problem-solving, analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum of 21 years of age.

Responsibilities

• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
• Load and unload supplies; assist in other areas as needed.
• Respond to and troubleshoot service calls for equipment repairs promptly.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

Skills

Customer service

Communication

Problem solving

Organizational skills

Driver's license

Teamwork

Computer literacy

Reliability

Education

High school diploma or equivalent

Job description

Accel Entertainment, Inc. is hiring field technicians to service gaming devices, ATMs, and redemption equipment across bars, restaurants, gas stations, and more in Chicago and surrounding suburbs. The role requires a valid driver’s license, strong customer service, and the ability to follow instructions.

A company vehicle and fuel card are provided. Shifts Thursday through Monday, 8:30am-5pm, with comprehensive benefits including health, vision, and dental insurance; 401(k) with match; PTO and