Mobile Enrollment & Outreach Specialist

A Hiring Company; Hartford (CT); Hybrid; USD 45,000 - 55,000; Full time

Job summary

An outreach organization seeks a Mobile Enrollment & Outreach Specialist in Connecticut to provide community-focused enrollment assistance and outreach. The ideal candidate will engage underserved populations through in-person assistance and educational efforts across the state. Responsibilities include maintaining records, collaborating with partners, and ensuring compliance with safety protocols. This full-time, entry-level position offers an opportunity to impact health coverage access for local communities.

Qualifications

• Willing to travel throughout Connecticut regularly.
• Experience in customer service or outreach roles.
• Ability to engage with diverse communities.

Responsibilities

• Provide in-person enrollment assistance at community events.
• Conduct educational presentations about the enrollment process.
• Collaborate with community partners to support outreach efforts.

Skills

Customer-focused

Communication

Detail-oriented

Culturally competent communication

Tools

Worker Portal

CRM

Reporting tools

Job description

Mobile Enrollment & Outreach Specialist

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The Mobile Enrollment & Outreach Specialist plays a critical role in expanding access to health insurance, supporting in-person outreach efforts, and ensuring communities receive timely and effective enrollment assistance. This role involves traveling across the state to community events and organizations, engaging in-person with underserved populations, providing enrollment assistance, and collaborating with internal and external teams to strengthen Access Health CT’s mission. Post open enrollment, this position will switch focus from in-person assistance to office work resolving customer 1095‑A issues and other customer service issues. The Mobile Enrollment and Outreach Specialist is a dual role that combines expertise in enrollment with community outreach.

The ideal candidate is an adaptable, customer‑focused individual who is willing to travel throughout the state regularly and will do well in both community‑facing and operational roles.

Responsibilities

• Independently provide in‑person enrollment assistance at community events, job centers, fairs, and high‑need locations across the state.
• Assist individuals and families with completing applications with high attention to detail and accuracy using AHCT worker portal equipment and systems for enrollment procedures.
• Provide comprehensive information about healthcare options to consumers.
• Address questions and concerns from potential enrollees and members of the community.
• Conduct educational presentations to inform individuals and groups specifically about the enrollment process.
• Maintain detailed records of all interactions and enrollment progress.
• Assist individuals and families in completing applications and troubleshooting enrollment challenges.
• Ensure culturally competent communication, supporting diverse communities in accessing health coverage.
• Collaborate with navigators, community partners, and outreach staff to support events and expand community engagement efforts as on‑site experts and at community locations.
• Collect surveys, testimonials, and feedback from consumers at events and report insights to the outreach team.
• Track common enrollment barriers or questions faced by consumers and report trends to improve outreach messaging.
• Serve as an extension of the outreach team to identify new opportunities for partnerships or engagement.
• May also assist with consumer enrollment issues.

Location Management

• Work at assigned static locations including Navigator sites and permanent facilities on a monthly rotation.
• Serve as a mobile resource to ensure timely enrollment support and access especially for underserved populations.
• Travel throughout the state to meet community needs, ensuring a broad and flexible presence statewide.
• Serve various Connecticut communities including but not limited to: Bridgeport, Hartford, New Haven, Stamford, Danbury, Fairfield, Norwalk, Norwich, Bristol, Enfield, Groton, Hamden, Manchester, Meriden, Middletown, Milford, Stratford, Torrington, New Britain, New London, Waterbury, West Hartford, West Haven, Willimantic and other major cities.
• Maintain workspace cleanliness and organization.
• Follow all facility‑specific protocols and procedures.

Communication and Reporting

• Maintain clear communication with Manager, supervisors, and consumers.
• Track and report daily enrollment statistics in reporting tool.
• Maintain weekly reports on event participation, enrollment metrics, and community feedback.
• Update HubSpot with contacts, partners, and leads.
• Collaborate with other enrollment team members for follow‑up coordination.
• Document all consumer interactions and enrollment progress in worker portal.
• Update CRM when collaborating with operations department.
• Participate in regular team meetings and updates.

Health and Safety Protocols

• Implement and maintain COVID‑19 safety protocols.
• Maintain sanitation standards between appointments with consumers.
• Ensure compliance with all safety guidelines and requirements.
• Resolve 1095‑A and/or other customer service issues using the following process: collect customer information, clarify the customer’s complaint, analyze customer needs, determine the cause of the problem, select and explain the best solution to solve the problem, complete correction or adjustment, follow‑up to ensure resolution.
• Utilize Worker Portal/Admin Tool/1095 Portal (HIX Systems)/Utility tool/Dispute portal to resolve escalated issues.
• Log customer calls, case details and resolutions in the CRM.
• Utilize all information sources appropriate to solve the 1095‑A issues. These sources include, but are not limited to, insurance carriers, the Exchange’s legal department, and other Exchange departments.
• Make outbound calls to consumers regarding their outstanding verification documents.
• May also assist with consumer enrollment issues.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

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