Mobile Device Specialist

QBE Federal; Virginia; Hybride; USD 110 000 - 140 000; Plein temps

Résumé du poste

QBE, LLC is seeking a Mobile Device Specialist to own the end-to-end lifecycle of DoD mobility assets, including NIPR smartphones and DMCC-S devices. You will enforce DISA STIG-based policies, configure MDM, onboard users, manage inventory, and support budgeting with accurate reporting. The role is remote with up to 10% travel and requires U.S.

citizenship, TS/SCI readiness, and DoD mobility experience. You will collaborate across security, IT support, and finance to sustain secure mobile

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• U.S. citizenship with ability to obtain TS/SCI if required.
• Active Top Secret clearance or ability to obtain one.
• 3+ years administering enterprise mobile devices and MDM.
• Experience with iOS and Android in an enterprise.
• Experience managing carrier accounts and reconciling bills.
• Understanding of mobile security controls and DoD requirements.
• Strong communication and reporting skills.

Responsabilités

• Administer the enterprise MDM platform with enrollment, config, apps, and reporting per DISA STIGs.
• Manage end-to-end lifecycle of devices including provisioning, onboarding, refresh, and disposition.
• Provide Tier II support for mobile device incidents and requests.
• Manage vendor carrier accounts and international/roaming approvals.
• Reconcile monthly carrier billing against inventory and deliver reports.
• Maintain 100% inventory accountability with asset tagging and tracking.
• Ensure devices and MDM remain STIG-compliant and apply updates.
• Develop mobile device knowledge articles and assist Tier I.

Connaissances

Mobile device administration

iOS & Android support

MDM platforms

Asset management

Customer service

Documentation

Formation

Bachelor's degree

Outils

Microsoft Intune

MobileIron

Ivanti

VMware Workspace ONE

BlackBerry UEM

ServiceNow

Description du poste

From NIPR smartphones to DMCC-S devices to satellite phones in the field, mobile communication keeps the mission connected wherever it goes. As a Mobile Device Specialist, you will own that connection end to end: every device, every policy, every line, and every dollar.

QBE is seeking a Mobile Device Specialist to manage the full lifecycle of mobile communication devices for a Department of War agency supported by an enterprise IT Customer Support Services program. You will administer the Government's Mobile Device Management (MDM) solution; onboard and support users of NIPR smartphones, DoW Mobility Classified Capability-Secret (DMCC-S) devices, and satellite devices; enforce DISA STIG-based mobile security policies; and manage carrier vendor accounts, including monthly billing reconciliation against active inventory. This privileged-user role sits at the intersection of end-user support, systems administration, cybersecurity compliance, and asset accountability, and produces the data the Government relies on for mobile budgeting and forecasting. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

If you like being the person who knows exactly where every device is, what it costs, and whether it is compliant, you will thrive here.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

#qf

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THIS IS A REMOTE ROLE WITH UP TO 10% OF TRAVEL INVOLVED.

What you will do

• MDM Administration: Administer the enterprise Mobile Device Management (MDM) platform, including device enrollment, configuration profiles, application deployment, compliance policies, remote lock/wipe, and reporting, in accordance with DISA STIGs and agency mobile security policy.
• Device Lifecycle: Manage the end-to-end lifecycle of mobile communication devices (NIPR cell phones, DMCC-S devices, satellite devices, tablets, hotspots), including procurement support, provisioning, user onboarding and training, refresh, and secure sanitization and disposition.
• Tier II Support: Provide Tier II support for escalated mobile device incidents and requests, including activation, connectivity, email/application access, certificate and CAC/derived-credential issues, and hardware failures, following the Customer-Confirmed Ticket Closure process.
• Carrier Management: Manage vendor accounts with mobile service providers, processing activations, suspensions, plan changes, and approved international/roaming requests, and serve as the technical liaison for carrier escalations.
• Billing Reconciliation: Reconcile monthly carrier billing against the active device inventory, identify and report anomalous usage, zero-use lines, and billing discrepancies, and deliver the Monthly Mobile Services and Billing Reconciliation Report.
• Inventory Accountability: Maintain the authoritative mobile device inventory with 100% accountability, including asset tagging, custodian assignment, IMEI/serial tracking, and periodic physical inventories, and provide data for budget updates and forecasting.
• Security & Compliance: Ensure mobile devices and the MDM platform remain STIG-compliant, apply OS and firmware updates within policy timeframes, support vulnerability remediation and RMF evidence collection, and document configuration standards.
• Knowledge & Reporting: Develop and maintain mobile device knowledge articles, user guides, and standard operating procedures; support Tier I enablement; and provide mobile inventory and compliance data to the Customer Support Metrics Dashboard.

Requirements

What you bring

Must have

• Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
• Must be a U.S. Citizen.
• Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.
• Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of experience administering enterprise mobile devices and a Mobile Device Management platform (e.g., Microsoft Intune, MobileIron/Ivanti, VMware Workspace ONE, BlackBerry UEM, or a DoD-approved MDM).
• Experience supporting iOS and Android devices in an enterprise environment, including enrollment, configuration profiles, application management, and troubleshooting.
• Experience managing carrier accounts (e.g., Verizon, AT&T, T-Mobile) and reconciling wireless billing against inventory.
• Strong understanding of mobile security controls, certificate-based authentication, and DoD mobile security requirements.
• Experience maintaining asset inventories and producing accurate reports for management and finance.
• Strong customer service, organization, and communication skills.

What makes you stand out

• Possess and maintain a current DoD 8570/8140 IAT Level II baseline certification (e.g., CompTIA Security+ CE, CySA+, GSEC, SSCP, or CCNA‑Security).
• CompTIA Security+ CE, Microsoft Certified: Endpoint Administrator Associate, or MDM platform certification.
• Experience with DoW Mobility Classified Capability (DMCC-S), DMUC/Purebred derived credentials, and satellite communication devices.
• Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
• Experience supporting Department of War (DoW), DoD, or Intelligence Community mobility programs.
• Familiarity with DISA STIGs for mobile OS and MDM, ACAS, and eMASS/POA&M processes.
• Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.
• Familiarity with wireless expense management tools and Power BI reporting.

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to communicate effectively through virtual and in-person meetings.
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodation to qualified individuals with disabilities.

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