Field Support Technician - Onsite Anchor

QBE Federal; Virginia Beach (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

QBE, LLC is seeking an on-site IT support specialist for Virginia Beach, VA. You will act as the on-site decision-maker, handling desktops, mobile devices, printers, and networking with responsibility for incident resolution and vendor coordination.

The role requires US citizenship, an active Secret Clearance, DoD 8570/8140 IAT Level I certification, and ability to travel up to 25% to support regional sites.

Qualifications

• Bachelor's degree and 1 year of related experience (or equivalent).
• Must be a U.S. Citizen.
• Active Secret Clearance (T3/T3R) to start.
• Continuous Evaluation / Continuous Vetting enrollment.
• DoD 8570/8140 IAT Level I baseline cert required before cybersecurity duties.
• Experience in desktop support, field service, or help desk.
• Windows 10/11, PC hardware, printers, mobile devices, basic networking.

Responsibilities

• Serve as on-site IT decision-maker for regional sites and resolve escalated incidents.
• Coordinate with remote Tier II/III and vendors when needed.
• Determine deployment and refresh approach for site workstations and perform imaging.
• Assess printers, VoIP, VTC, and conference room equipment issues and coordinate action.
• Evaluate and guide mobile device onboarding and policy-compliant actions.
• Analyze asset records and suggest refresh, redeployment, or disposition actions.
• Ensure resolutions meet customer needs and document procedures for reuse.
• Assess security posture and report findings to remote teams.

Skills

Desktop support

Windows 10/11

Customer service

Communication

Independent work

Education

Bachelor's degree

DoD 8570/8140 IAT Level I

Tools

ServiceNow

SCCM / Intune

Vulnerability remediation

Job description

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national‑level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

#qf

#qg

THIS IS AN ONSITE ROLE IN VIRGINIA BEACH, VA WITH UP TO 25% OF TRAVEL INVOLVED.

What you will do

• On-Site Decision-Maker: Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
• Resolution Ownership: Evaluate whether issues can be resolved locally or require remote Tier II/III, communications, or vendor involvement, determine the correct resolver group, and coordinate remote resolution while retaining ownership of the customer outcome.
• Workstation Deployment: Determine the deployment and refresh approach for site workstations (image selection, configuration, data migration, scheduling with users) and execute using STIG-compliant images and provisioning tools.
• Printers, Voice & Conference Rooms: Assess printer, multi-function device, VoIP phone, VTC endpoint, and conference room equipment issues to determine whether configuration, repair, consumable, cabling, or vendor action is required, and coordinate vendor and engineering support accordingly.
• Mobile Devices: Evaluate mobile device onboarding and MDM enrollment issues, determine corrective actions within policy, and advise users on approved configurations and secure use.
• Asset Accountability: Analyze site asset records and physical inventory results, identify discrepancies and their likely causes, determine corrective entries, and recommend refresh, redeployment, or disposition actions to asset management.
• Resolution Quality: Evaluate whether resolution actions have fully addressed the customer's need before placing tickets in “Resolved - Awaiting Customer Confirmation” status, and document resolutions and site-specific procedures for reuse.
• Site Health & Security: Assess site conditions, recurring issues, and security posture; apply secure configuration practices and vulnerability remediation as directed; and report findings and recommendations to remote Tier II/III teams and supervisors.

What you bring

Must have

• Bachelor's degree and 1 year of related experience (an Associate's degree with 2 years of related experience, or 4 years of related experience in lieu of a degree, may be substituted).
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Experience or demonstrated aptitude in desktop support, field service, help desk, or IT hardware installation.
• Working knowledge of Windows 10/11, PC hardware, peripherals, printers, mobile devices, and basic networking (TCP/IP, Wi‑Fi, VPN, cabling).
• Ability to work independently at remote sites with minimal on‑site supervision while coordinating with remote teams by phone, chat, and ticket.
• Valid driver's license and ability to travel within the assigned region (up to 25% of the time) with pre‑approved travel; occasional overnight travel.
• Ability to lift and move IT equipment up to 50 pounds, work in equipment closets and under desks, and use ladders as needed.
• Strong customer service, communication, and organizational skills.

What makes you stand out

• Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.
• Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
• Experience supporting Department of War (DoW), DoD, or other compliance-driven Federal IT environments.
• Familiarity with MECM/SCCM, Intune, BitLocker, and enterprise imaging tools.
• Familiarity with VoIP phones, VTC endpoints, and structured cabling.
• Interest in growing into desktop engineering, telecommunications, or systems administration roles.

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to communicate effectively through virtual and in-person meetings.
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodation to qualified individuals with disabilities.

Compensation & Benefits

The projected compensation range for this position is $80,000.00 - $90,000.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (for remote opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, QBE invests in its employees beyond just compensation. QBE's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short‑term and long‑term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

Equal employment opportunity, including veterans and individuals with disabilities.