Mobile Device Repair Quality Manager - Korean Preferred

2020 Companies; Plano (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company matching

Next-day pay with DailyPay

Paid time off and holidays

Employee Assistance Program

Job summary

Samsung Electronics America in Plano, TX seeks a full-time Mobile Device Repair Quality Manager to lead a cross-functional team and drive continuous quality improvements in repair processes.

The role requires 8+ years in mobile device repair with leadership and 5+ years in management, plus strong data analysis and SOP development skills. Regular on-site work with competitive benefits and a focus on reducing returns.

Qualifications

• Bachelor’s degree required; Master’s degree a plus.
• 8+ years of technical mobile phone repair experience with leadership
• 5+ years in management directing daily activities
• Strong coaching and performance improvement skills
• Experience budgeting and SOP documentation

Responsibilities

• The Project Manager - Quality Repair will lead the task force team and develop improvement strategies.
• Identify root causes and corrective actions for product quality issues.
• Manage data for bounce returns and report trends and KPIs.
• Maintain documentation for product inspection procedures in service centers.
• Implement statistical process controls to drive sustainable improvement.

Education

Bachelor's degree

Master's degree a plus

Job description

Job Type:

Regular

Work Location:

Samsung Electronics America - Plano, TX 75023

Overview:

2020 Companies seeks a full-time Mobile Device Repair Quality Manager to represent our client, Samsung Electronics America.

Pay:

$90,000 annually

Location:

Based in Plano, TX

Language : Korean Bilingual Preferred

What We Offer:

• Receive a competitive salary, paid weekly

• Next-daypay on demand with DailyPay

• Eligible for medical, dental, and vision benefits

• Eligible for 401k with company matching

• Scholarship opportunitiesfor employees and direct family members

• Employee Assistance Program

• Paid Time Offand Holidays

Job Description:

• The Project Manager - Quality Repair will lead the task force team, identify opportunities to improve service and reduce returns/bounce. Develop strategies for improvement, communication, process documentation
• Interacts with all levels within client organization, HQ, and customer organizations to identify root cause and corrective actions for issues identified / interacts with all levels within client organization and within customer organizations to identify, track, and work to resolve product quality issues and risk factors for subsequent performance in the field
• Manage and analyze the customer-provided data for bounce returns - reporting on trends, issue resolution, tactical changes. Root cause analysis. Ensure data collected is maintained and processes are in place for clear and accurate reporting of all key quality metrics
• Develop and maintain regular reporting on KPIs, improvements, trends, and other repair activities / maintains and improves the work documentation for all product inspection procedures used in service centers
• Quality assurance, SOPs: develop and ensure quality processes are in place for any special/additional handling required of product prior to shipment to the customer. Implement statistical process controls/processes into the operation to drive sustainable improvement
• Other duties as assigned

Qualifications:

• Bachelor’s Required, Master’s a Plus
• 8+ years’ technical mobile phone repair experience with the ability to lead others
• 5+ years’ management, leadership directing employee’s daily work activities
• Proven ability to coach and course correct for results
• Proven extreme detail oriented to recognize accuracies and inaccuracies / to report results
• Proven experience planning, monitoring and managing departmental budget
• Proven experience documenting SOP and reporting trends
• Outstanding verbal and written communication skills
• Strong ability to analyze results, identify trends, and make recommendations for broader group review and implementation
• Dependability and adaptability to change
• Process controls, audits, and ability to make sound recommendations for change
• Physical requirements include seeing and color perception, lifting and carrying up to 20lbs

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.