Mobile Device Coordinator

Axius Technologies Inc.

Phoenix (AZ)

Hybrid

USD 30,686 - 43,704

Full time

14 days+

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Job summary

Axius Technologies Inc. is seeking a Client Experience Coordinator for a hybrid position in Phoenix, AZ. The role involves mobile device procurement, customer support, and process improvement. Ideal candidates will have experience in technology management, particularly with mobile devices, and strong communication skills.

Skills

Organization

Time Management

Communication

IT Experience

Data Entry

Customer Service

Job description

16 hours ago Be among the first 25 applicants

Axius Technologies Inc. provided pay range

This range is provided by Axius Technologies Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $27.00/hr

Location: Phoenix, AZ, 85007 (Hybrid)

Duration: 1 Year

Job Description:

Position Summary:

Device Procurement & Inventory Management:
Assist customers in selecting and ordering new mobile devices.
Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality.
Maintain accurate records of inventory levels, orders, and replacements.
Customer Support & Issue Resolution:
Serve as the primary point of contact for customers requiring mobile device assistance.
Respond to technical questions, billing inquiries, and account concerns.
Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support.
Collaboration & Process Improvement:
Work closely with internal teams and vendors to streamline mobile device management processes.
Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution.
Maintain up-to-date documentation of procedures and policies related to mobile device coordination.

Experience:

Experience in Government or Enterprise-Level Technology Management:
Advanced Knowledge of Mobile Device Procurement and Lifecycle Management:
Understanding of the ordering, deployment, and retirement processes for mobile devices.
Ability to optimize inventory control practices to reduce costs and improve efficiency.
Expertise in Mobile Device Service Providers and Billing Processes:
Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans.
Ability to analyze billing discrepancies and negotiate solutions with vendors.
Technical Proficiency in Mobile Device Operating Systems and Troubleshooting:
Experience working with iOS platform
Familiarity with mobile device management (MDM) solutions for security and deployment.
Strong Problem-Solving and Customer Support Skills:
Ability to assist users with complex technical issues related to mobile devices.
Experience in providing training or guidance to end-users on device functionality and troubleshooting.
Project Coordination and Process Improvement

Abilities:

Experience managing workflow for device refresh initiatives or policy implementation.
Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.

Skill

Organization, Time Management, and Great Communication skills

Skill

IT Experience, Data Entry/Excel Spreadsheets

Skill

Customer Service Experience

Skill

Seniority level