Mobile Device Administrator

Tundra Technical Solutions; New York (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

Tundra Technical Solutions is seeking a Mobile Device Administrator in New York. This part-time role involves managing mobile devices, troubleshooting issues, and providing customer support. Ideal candidates will have a bachelor’s degree, technical troubleshooting skills, and at least 1-2 years of experience in mobile device management.

Qualifications

• Minimum 1-2 years experience with mobile device management and supported OS.
• Ability to perform user training on iOS and Android devices.
• Experience with Microsoft Office and enterprise applications.

Responsibilities

• Support daily activities for mobile device access and optimization.
• Manage mobile device procurement, inventory, and documentation.
• Provide troubleshooting and technical support for users.

Skills

Technical troubleshooting

Customer service

Problem-solving

Organization

Education

Bachelor’s degree

Certificate from an approved technical/computer school

Tools

Active Directory

Intune Company Portal

Job description

Tundra Technical Solutions provided pay range

This range is provided by Tundra Technical Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $22.00/hr

Duties

• The Mobile Device Administrator supports the daily activities associated with access for all mobile devices, including monitoring and optimization of related costs.
• Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
• Responsible for carrier account management, service provisioning and support of AP department regarding billing issues resolution.
• Demonstrate customer focus; building strong customer relationships.
• Guide selection process, configure, implement and train Agency staff on new mobile devices, including IOS, Android and related devices.
• Oversee and manage procurement of mobile devices, cellular plans, features, services, device inventory and maintain support documentation.
• Assist end users via telephone, in person support and e-mail, with a wide range of questions, problems and requests with their mobile device needs.
• Review and recommend improvements for mobile device strategy to improve system performance and availability.
• Keep abreast of industry developments regarding new products and enhancements to products and services.
• Provide technical support and troubleshooting expertise to all levels of staff.

Skills

• Minimum of 1-2 years experience required with demonstrated proficiency or experience with supported operating systems, the Microsoft Office product suite as well as enterprise applications (e.g., document management, CRM, etc.).
• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft’s Active Directory preferred.
• Technical troubleshooting and hands-on experience with iOS and Android devices are required.
• In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
• Experience with Exchange ActiveSync, iOS and Android devices.
• Ability to perform end user training on iOS and Android device technology.
• Understanding of at least one enterprise-level mobile device management application such as Intune Company Portal.
• A highly motivated, a self-starter who can work independently as well as part of a team.
• Excellent organization and time management skills; ability to prioritize and work concurrently on a variety of projects and follow-thru to completion.
• Superior customer service, interpersonal (in person and over the phone) and problem-solving skills.
• Ability to keep confidential any information, observations or viewpoints regarding Agency personnel and clients.

Certifications

• Certificate from an approved technical/computer school (or equivalent experience) and/or 3 years of computer-related experience.
• A Plus and/or networking certifications preferred.

Additional Information:

• Role Type - 100% Remote or can be local candidate from New York, NY, as there may need to come onsite occasionally.
• Hours – Part time Role and will be working 25 hours per week.
• Working days – flexible, however HM prefers a candidate working Monday through Thursday
• Shift timings: 9 am until 2 pm EST
• Travel required – No, however if candidate is NY based may need to come onsite occasionally if needed

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative and Product Management

• Industries

  Wholesale Alcoholic Beverages

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