Mobile Device Administrator

WillHire; New York (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

Diageo is seeking a Mobile Device Administrator to manage and optimize mobile devices and systems. This part-time, remote position focuses on troubleshooting, training, and device procurement in a dynamic work environment. Ideal candidates will have a background in IT, strong customer service skills, and experience with mobile technology.

Qualifications

• 1-2 years of experience with mobile devices and operating systems.
• Proficiency with enterprise applications.
• Experience with Android and iOS devices.

Responsibilities

• Manage and support mobile devices and solutions.
• Troubleshoot mobile device issues.
• Train users on new mobile technology.

Skills

Customer service

Mobile device troubleshooting

Technical troubleshooting

Microsoft Office

Education

Bachelor’s degree

Job description

Join to apply for the Mobile Device Administrator role at Diageo

Join to apply for the Mobile Device Administrator role at Diageo

This range is provided by Diageo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.76/hr - $22.76/hr

Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations.Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary contractor, you’ll be employed by our Managed Service Provider, Magnit Global, who manages most of our temporary contract hiring. You will not be employed by Diageo.

This temporary assignment will be working with Diageo.Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness.With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge, and skills.We connect customers and consumers to our iconic products and create innovate experiences that bring people together to celebrate life. Visit Diageo’s global responsible drinking resource, Drink IQ, for information, initiatives, and ways to share best practices. Celebrating life, every day, everywhere.

Job Title: Mobile Device Administrator

Location: New York, New York (Remote)

Duties

• The Mobile Device Administrator supports the daily activities associated with access for all mobile devices, including monitoring and optimization of related costs.
• Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
• Responsible for carrier account management, service provisioning and support of AP department regarding billing issues resolution.
• Demonstrate customer focus; building strong customer relationships.
• Guide selection process, configure, implement and train Agency staff on new mobile devices, including IOS, Android and related devices.
• Oversee and manage procurement of mobile devices, cellular plans, features, services, device inventory and maintain support documentation.
• Assist end users via telephone, in person support and e-mail, with a wide range of questions, problems and requests with their mobile device needs.
• Review and recommend improvements for mobile device strategy to improve system performance and availability.
• Keep abreast of industry developments regarding new products and enhancements to products and services.
• Provide technical support and troubleshooting expertise to all levels of staff.
  
  
  

Skills

• Minimum of 1-2 years experience required with demonstrated proficiency or experience with supported operating systems, the Microsoft Office product suite as well as enterprise applications (e.g., document management, CRM, etc.).
• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft’s Active Directory preferred.
• Technical troubleshooting and hands-on experience with iOS and Android devices are required.
• In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
• Experience with Exchange ActiveSync, iOS and Android devices.
• Ability to perform end user training on iOS and Android device technology.
• Understanding of at least one enterprise-level mobile device management application such as Intune Company Portal.
• A highly motivated, a self-starter who can work independently as well as part of a team.
• Excellent organization and time management skills; ability to prioritize and work concurrently on a variety of projects and follow-thru to completion.
• Superior customer service, interpersonal (in person and over the phone) and problem-solving skills.
• Ability to keep confidential any information, observations or viewpoints regarding Agency personnel and clients.
  
  
  

Certifications

• Certificate from an approved technical/computer school (or equivalent experience) and/or 3 years of computer-related experience.
• A Plus and/or networking certifications preferred.
  
  
  

Additional Information

• Role Type - 100% Remote or can be local candidate from New York, NY, as there may need to come onsite occasionally.
• Hours – Part time Role and will be working 25 hours per week.
• Working days – flexible, however HM prefers a candidate working Monday through Thursday
• Shift timings: 9 am until 2 pm EST
• Travel required – No, however if candidate is NY based may need to come onsite occasionally if needed
  
  
  

Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Beverage Manufacturing

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