Mobile CT Field Service Engineer - New England Travel

Samsung Healthcare USA; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

401k retirement plan

Job summary

Samsung HME America is seeking a field service engineer for CT equipment to support our service network and drive customer satisfaction. The role requires on-site troubleshooting, preventive maintenance, and occasional weekend work to respond to service calls.

Travel up to 75% with some weekends, including 25% at our Danvers, MA headquarters. The ideal candidate will have electronics/telecom training with 2+ years of medical equipment experience and strong English communication skills.

Qualifications

• Associates degree or equivalent in electronics, telecommunications, or networking plus hands-on medical equipment experience.
• ISO/FDA familiarity or equivalent health‑care training is preferred.
• Willingness to travel overnight and possess a valid driver’s license with clear driving record.

Responsibilities

• On-site troubleshooting and resolving complex CT equipment issues in a medical setting.
• Perform preventive maintenance and manage repair/parts cycle times to drive customer satisfaction.
• Provide second‑line support to distributors and maintain up‑to‑date product knowledge.
• Travel to field sites for training and issue resolution; train service engineers as needed.
• Be fully self‑sufficient in the field and adhere to company policies on travel and expenses.

Skills

Troubleshooting

Customer service

English fluency

CT equipment knowledge

Time management

Team orientation

Education

Associates Degrees in Electronics, Telecommunications, or Computer Networking

Technical training and 2+ years servicing medical equipment

Job description

Samsung HME America is seeking a field service engineer for CT equipment to support our service network and drive customer satisfaction. The role requires on-site troubleshooting, preventive maintenance, and occasional weekend work to respond to service calls.

Travel up to 75% with some weekends, including 25% at our Danvers, MA headquarters. The ideal candidate will have electronics/telecom training with 2+ years of medical equipment experience and strong English communication skills.