Mobile Crisis Specialist

Ozark Center; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Ozark Center in Missouri seeks a Mobile Crisis Specialist to provide 24/7 crisis intervention and connect clients with needed services. You will work within the Crisis Intervention Team, coordinating with physicians for urgent consults and delivering compassionate, trauma-informed care across hospital and community settings.

The role requires a QMHP-qualified background, a QAP credential, and a bachelor’s in human services with 3+ years of relevant experience.

Qualifications

• Master’s degree in behavioral health meeting QMHP criteria and clinical practicum/internship.
• QAP certification as defined by Missouri DMH guidelines.
• Minimum three years’ combined experience in behavioral health settings.

Responsibilities

• Provide 24/7 crisis intervention and resolution services to individuals in crisis.
• Coordinate linkage/referral with a 24-hour emergency hotline for prompt response.
• Offer crisis/emergency consultations to Ozark Center patients in hospital or jail settings as needed.
• Work with a physician for consultation and, when required, emergency face-to-face intervention.
• Operate in trauma-informed care framework to minimize victimization or re-traumatization.
• Report to Crisis Services Supervisor and collaborate with program leadership.

Skills

Crisis intervention

Trauma-informed care

Empathy

Communication

Team collaboration

Education

Master’s degree in behavioral health (QMHP eligible)

Qualified Addition Professional (QAP)

Bachelor’s degree in human services + 3+ years experience

Job description

Job Description Summary:

The Mobile Crisis Specialist serves as a member of the Ozark Center Crisis Intervention Team, and as such has responsibilities to provide crisis intervention and responsibilities to provide crisis intervention and resolution twenty-four (24) hours per day, every day. Linkage and referral capabilities with a twenty-four (24) hour emergency hotline have been established to assure prompt and adequate response by the Mobile Crisis Specialist. Crisis response staff shall have twenty-four (24) hour per day access to a physician for consultation and emergency face-to-face intervention when appropriate. Mobile Crisis Specialist provides services to individuals impacted by a variety of behavioral health (addiction/substance abuse and mental health) issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. Mobile Crisis Specialist demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. Mobile Crisis Specialist will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received.

Education:

Mobile Crisis Specialist will meet the following educational and experience requirements: A master’s degree in behavioral health meeting the criteria as a Qualified Mental Health Professional (QMHP) as outlined by Missouri Department of Mental Health, having completed a clinical practicum/internship. A Qualified Addition Professional (QAP) as outlined by the Missouri Department of Mental Health. A bachelor’s degree in a human services field with at least three (3) years of experience in behavioral health, required. Experience is considered as a combination of direct work experience, approved graduate-level education, and/or graduate-level clinical internship.

Responsibilities:

Assure that the following basic principles of crisis intervention underlie delivery of these services:

• Assistance must be easily accessed and immediately available.
• Crisis should be viewed in systems terms, suggesting the need to involve significant others to resolve the precipitating event, if possible.
• Crisis services should focus on the present and reduce stress and tension.
• Medication may be a necessary strategy to reduce stress.
• Active intervention including advocacy, supportive guidance, and identification of adaptive responses are generally required to solve the crisis.
• Provide crisis/emergency services and consultations to identified Ozark Center patients at the specified hospital of their choice when requested.
• This shall include Ozark Center patients who have been admitted to a medical floor and whose current case manager is unavailable.
• Honor all requests for consultation on non-Ozark Center patients who have been admitted to a hospital floor for medical or psychiatric reasons.
• Provide consultative services for these hospital patients and assist with the deposition and referrals.
• Provide emergency services, including screening to the Barton, Jasper, McDonald, and Newton County jails at the site of the jail when appropriate.
• Be knowledgeable in involuntary detention laws and procedures and consults with the area Mental Health Coordinator and/or Community Behavioral Health Liaison.
• Report to the Crisis Services Supervisor for program specific supervision and shall be under the administration of the Director and Assistant Director of Crisis Services.
• Perform all other duties as assigned.

Physical Requirements:

Normal office environment. Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals. TB test upon hire.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.