Mobile Crisis Response Specialist

UCAN (Chicago); Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan (401k)

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

UCAN Chicago is seeking a Mobile Crisis Response Specialist to provide crisis intervention during evening hours, including assessment, de-escalation, and stabilization of individuals in crisis. You will coordinate with the MCR Team Lead and other UCAN programs to ensure integrated services and safety.

The role requires strong clinical skills, excellent communication, and the ability to travel within the service area.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling or related field preferred.
• Minimum of 2 years of experience in crisis intervention or mental health services.
• Strong clinical crisis assessment, intervention and stabilization skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide crisis intervention, assessment, de-escalation, and stabilization.
• Collaborate with MCR Team Lead and community partners for coordinated care.
• Maintain accurate documentation and assist in data collection and reporting.
• Support clients with information about services and follow-up resources.

Skills

Crisis intervention

De-escalation techniques

Communication skills

Documentation and data management

Collaboration and teamwork

Emotional resilience

Education

Master’s degree in Social Work, Psychology, Counseling

Tools

EMR/EHR systems

Data management tools

Job description

Position Title:

Mobile Crisis Response Specialist

Department:

Counseling Services - Mobile Crisis Response CS/MCR

Reports to:

Mobile Crisis Response Team Lead

About The Program

The Mobile Crisis Response (MCR) program will add to our continuum of care, enhancing our ability to provide timely and effective crisis intervention and support to individuals and families in our community. This program will operate with an after-hours crisis line, providing round-the-clock support for individuals in need, highlighting our unwavering commitment to ensuring help is available at any time and emphasizing our dedication to serving the most vulnerable and those in urgent need of assistance.

Position Objective And Summary

UCAN is seeking a dedicated and skilled individual to serve as an Mobile Crisis Response (MCR) Specialist. This role involves providing crisis intervention services during evening hours, including assessment, de-escalation, and stabilization of individuals experiencing mental health crises.

Essential Functions And Responsibilities

Crisis Intervention

• Respond to crisis calls and referrals promptly and effectively.
• Conduct assessments, provide de-escalation techniques, and stabilize individuals in crisis.
• Develop and implement crisis intervention plans tailored to individual needs.

Collaboration and Coordination

• Work closely with the MCR Team Lead and other team members to ensure comprehensive care.
• Collaborate with other UCAN programs and community resources to provide integrated services.
• Liaise with law enforcement, emergency services, and other community partners as needed.

Documentation and Reporting

• Maintain accurate and timely documentation of all crisis response activities.
• Assist in data collection and analysis to monitor program effectiveness and identify areas for improvement.
• Prepare and submit reports to the MCR Team Lead as required.

Client Support

• Provide clients with information about available services and resources.
• Offer follow-up support to ensure ongoing stability and access to needed services.
• Ensure that clients feel heard, respected, and supported throughout the crisis intervention process.

Education/Job Experience/Certification

• Master’s degree in Social Work, Psychology, Counseling, or a related field preferred.
• Minimum of 2 years of experience in crisis intervention, mental health services, or a related field.

Special Knowledge And Qualifications

• Strong clinical skills in crisis assessment, intervention, and stabilization.
• Effective communication and interpersonal skills.
• Ability to handle high-stress situations with professionalism and composure.
• Proficiency in data management and report writing.

Working Environment

Must be available to work during evening hours. Ability to travel within the service area as needed. Work may involve exposure to high-risk situations and emotionally charged environments.

Summary

At UCAN, we prioritize the health and well-being of our team, as it is essential to our mission of serving the community. Our competitive benefits package is designed to help you and your family thrive. Below, you'll find a comprehensive list of the benefits we offer.

Benefits You Can Choose From

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retirement Plan (401k)
• Tuition Reimbursement

Benefits Provided At No Cost To You

• Group Life and AD&D Insurance
• Group Long-Term Disability
• Employee Assistance Program (EAP)

UCAN is an equal opportunity employer and strongly encourages candidates with lived experience and diverse backgrounds to apply.