Mobile Crisis QMHA: Field-Based Case Manager

Jackson County; Medford (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Bilingual differential pay

Union SEIU representation

Job summary

Jackson County Mental Health is expanding its Mobile Crisis Response Team to provide trauma-informed, client-centered crisis support and case management for individuals with chronic mental illness. The role includes assessments, referrals, scheduling, and maintaining records in a community-based setting.

The position requires strong de-escalation skills, knowledge of community resources, and the ability to work flexible shifts, including evenings and weekends, in the field and office.

Qualifications

• Bachelor’s degree in psychology or related field or 4 years relevant experience.
• QMHA certification with Oregon MHACBO required at time of hire.
• Valid driver’s license with acceptable driving record.
• Willingness to pass background check and pre-employment drug screen.
• Bilingual Spanish speakers encouraged; differential pay available.

Responsibilities

• Assess client needs and goals; provide individualized case management.
• Gather information, determine eligibility, and refer to services; schedule appointments and transport clients.
• Maintain complete records of activities and treatment progress.
• Conduct home visits; provide counseling, skills training, outreach and support.
• Coordinate with caregivers and community resources; advocate for clients.

Skills

Case management

Crisis intervention

De-escalation

Communication

Education

Bachelor’s degree in psychology/social work

4 years relevant experience

Tools

QMHA certification

Driving record review

Job description

Jackson County Mental Health is expanding its Mobile Crisis Response Team to provide trauma-informed, client-centered crisis support and case management for individuals with chronic mental illness. The role includes assessments, referrals, scheduling, and maintaining records in a community-based setting.

The position requires strong de-escalation skills, knowledge of community resources, and the ability to work flexible shifts, including evenings and weekends, in the field and office.