Mobile Crisis On-Call Counselor - Indeed Virtual Hiring Event (Ames, Iowa)

UnityPoint Health; Ames (IA); On-site; USD 34,000 - 48,000; Part time

Job summary

UnityPoint Health – Eyerly Ball is seeking Mobile Crisis On-Call Counselors to respond to mental health crises in community or home settings. This PRN, on-call role includes on-site support with flexible shifts and a require-ment to travel within the assigned region to ensure timely crisis intervention.

Two positions in Ames, IA offer opportunities to collaborate with the Crisis Services department, with on-call pay and base hours, delivering essential support to individuals in crisis and

Qualifications

• Education: mental health professional or degree as listed in job description.
• Experience: varies by education level, with required years of behavioral or mental health services.

Responsibilities

• Provide crisis response and intervention to clients on crisis calls in community or home settings where the crisis is occurring.
• Complete related data entry and documentation in accordance with agency policy.
• During an on-call shift, be available by telephone and be prepared to respond to calls within a 1-hour physical response region while coordinating with the on-call partner.

Skills

Crisis intervention

Communication

Multitasking

Travel availability

Education

Mental health professional qualification or degree

Tools

Reliable vehicle

Job description

• Area of Interest: Behavioral Health Services
• Department: Mobile Crisis
• Shift: PRN
• Job ID: 189063

• Area of Interest: Behavioral Health Services
• FTE/Hours per pay period: 0.01
• Department: Mobile Crisis
• Shift: PRN
• Job ID: 189063

Overview

Mobile Crisis On-Call Counselor Virtual Interview Event-Ames, Iowa Openings

Tuesday, November 3, 2026 | 8:30 a.m.-3:30 p.m.

Meet virtually with our team and learn how you can support individuals experiencing mental health crises in their communities.

UnityPoint Health – Eyerly Ball is seeking compassionate, resilient individuals to join our Mobile Crisis Response Team. As a Mobile Crisis On-Call Counselor, you will provide on-site support and consultation to clients experiencing mental health crises in community or home settings. This role is vital in helping individuals achieve stability during critical moments.

Employment option:

PRN, as needed/on-call, day shift (8) hours and weekends

Current openings:

Two positions in Ames, Iowa. This is a community-based role requiring the ability to provide an in-person response within one hour of the assigned region.

Shift options:

7:00 a.m.-3:00 p.m., 3:00-11:00 p.m., and 11:00 p.m.-7:00 a.m. daily. Base + On-call pay.

Role Details:

Mobile Crisis On-Call Counselor

Department: Crisis Services

Affiliate: UnityPoint Health - Eyerly Ball

Location: Community-based in the Fort Dodge region

What You Will Do

Respond to clients in community and home settings, provide immediate support and consultation during mental health crises, collaborate with clients and community partners, and help individuals move toward safety and stability.

Who We Are Seeking

Compassionate and dependable individuals who remain calm in urgent situations, communicate effectively, and are prepared to travel throughout the assigned region when called.

Ready to make a difference?

UnityPoint Health is an equal opportunity employer

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Provide crisis response and intervention to clients on crisis calls in community or home settings where the crisis is occurring.
• Complete related data entry and documentation in accordance with agency policy.
• During an on-call shift, be available by telephone and be prepared to respond to calls within a 1-hour physical response region while coordinating with the on-call partner.

Qualifications

Education: Must meet one of the following criteria: A mental health professional as defined in Iowa Code section 228.1. A bachelor's degree, an associate's degree, or a high school diploma.

Experience: Depending on an employee's education level, the following levels of associated experience will be required: A mental health professional: 1 year MH experience. A bachelor's degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education): a minimum of one year of experience in behavioral or mental health services. A bachelor's degree in a non-human services related field: a minimum of two years of experience in behavioral or mental health services. Associate's degree: a minimum of two years of experience in behavioral or mental health services. High school diploma: a minimum of two years of experience in behavioral or mental health services.

License(s)/Certification(s): Possess a valid driver's license and meet Eyerly Ball's auto insurance policy holder requirements. Pass criminal records/dependent adult/child abuse checks completed by your employer.

Knowledge/Skills/Abilities: Must be able to tolerate a high stimulus environment, frequent interruptions, and changes in work priorities. Ability to effectively present information and respond to questions from medical professionals, management, staff, clients, and the public. Able to speak, read, write fluent English with ability to write legibly, and understand common terminology of the mental health field. Ability to solve practical problems and deal with a multiple variables. Possess teamwork skills including problem solving, cooperation, communication, stating opinions and negotiating. Knowledge of effects of mental illness and ability to relate respectfully to a wide range of client deficits and abilities both individually and in groups. Possess a high degree of empathy and understanding, the ability to maintain boundaries and a professional distance from consumers, and must enjoy working with people. Ability to multi-task, meet deadlines, and be well organized. Must have an excellent attendance record.

Other: Use of usual and customary equipment used to perform essential functions of the position. Have access to a reliable vehicle while on shift. Possess a working telephone. Have reliable internet access while on shift. Have access to equipment necessary to complete required documentation.