Mobile Crisis Intervention Specialist

Bbtrails; Carterville (IL, TX); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

On-call stipend

Professional licensure support

Job summary

Bluebonnet Trails Community MHMR Center is seeking a Crisis Clinician for Mobile Crisis Outreach Team (MCOT) in Williamson and Burnet Counties, TX. The role delivers crisis intervention, screening, and linkage to ongoing services in diverse settings, including schools and ERs.

Required: Bachelor’s in Human Services with 2+ years case management, valid TX driver's license, and strong de-escalation skills. Master’s in HS preferred; licensure support and bilingual skills a plus.

Qualifications

• Bachelor’s degree in Human Services or equivalent.
• Master’s degree in Human Services preferred.
• If degree is not in Human Services, 24 credits in a human services field.

Responsibilities

• Provides empathetic active listening and de-escalation.
• Engages in person-centered safety planning using critical thinking and problem solving.
• Ensures crisis follow-up and relapse prevention after resolution.
• Communicates effectively with diverse individuals and families.
• Coordinates placement with families, first responders, schools, hospitals, and community agencies.
• Documents services using integrated computer database programs and prioritizes tasks.
• Works independently and within a team with a flexible schedule.
• Rotating on-call responsibilities with daily on-call stipend.
• Cross-trains to support crisis programs (Diversion Center, Adult Crisis Respite, Youth Therapeutic Respite, Youth Crisis Outreach Team Plus and 911 Dispatch)

Skills

De-escalation

Case management

Communication

Independent work

On-call coordination

Education

Bachelor's degree in Human Services

Master's degree in Human Services (preferred)

24 credits in human services if degree not in HS

Tools

Electronic health records

Job description

MCOT services are community-based and available 24 hours per day, every day of the year. The Crisis Clinician utilizes the most effective, least restrictive approaches and evidenced-based interventions until the crisis is resolved or the individual is transitioned into a more clinically appropriate environment.

Our Vision is Healthy and Fulfilled Lives, and MCOT provides expedited access to care in critical situations, as an essential mobile provider of crisis services for children, adolescents, and adults experiencing a behavioral health crisis. The MCOT case manager dispatches to the location of the individual experiencing a behavioral health crisis, including schools, emergency rooms, homes, and BTCS clinics, to provide crisis intervention, screening, referral, relapse prevention, and follow-up services.

Our Mission is to continuously improve the health and independence of the person we serve, and in addition to ready access to care in the time of crisis, MCOT also provides follow-up services which may include case management, individual and group skills training, Person-Centered Recovery Planning, supported housing/employment, discharge planning and linkage to ongoing services.

Critical Impact:

Within the crisis continuum, the MCOT Crisis Clinician responds when called upon to support emergent and urgent crisis needs. Leveraging skills in de-escalation and safety planning, MCOT works collaboratively with the individual in crisis to assess the need and develop a plan for next steps. As a crisis response team, MCOT collaborates with law enforcement, the medical community, schools, families, and social service agencies, demonstrating strong knowledge of the principles, methods, techniques, and practices of working with individuals experiencing a mental health, substance use, and/or developmental crisis.

Key Responsibilities:

• – Provides empathetic active listening and de-escalation
• – Engages in person-centered safety planning, utilizing critical thinking and solution-focused problem solving
• – Ensures crisis follow-up and relapse prevention occurs, providing support once the crisis has resolved
• – Communicates effectively with people and families from diverse cultures and socio-economic backgrounds
• – Facilities and coordinates placement – Partners with families, first responders, schools, hospitals, and community agencies
• – Demonstrates skills and expertise using integrated computer database programs to access files and document services as well as the ability to organize and prioritize work assignments.
• – ability to work independently, collaboratively within a Team and assumes a flexible work schedule.
• – Assumes rotating on-call responsibilities, including after-hours, weekends, and holidays. A daily stipend is offered for each day of on-call
• – Cross-trains to support crisis programs, including Diversion Center, Adult Crisis Respite, Youth Therapeutic Respite, Youth Crisis Outreach Team Plus and 911 Dispatch

Location: Williamson and Burnet Counties

Hourly Salary Range: $33.23 – $40.48

• $1.00/hour, previous experience
• Up to $4.00/hour – Tenure with BTCS
• $.75/hour – Bilingual
• $1.00/hour – Advanced Licensure
• $.50/hour – LCDC Licensure
• $30.00/day – Rotating Weekly On-Call Stipend

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

City Williamson and Burnet Counties

County

County Burnet County, Williamson County

Credentials

Credentials Minimum Qualifications:
Bachelor’s degree in Human Services.
Comprehensive knowledge of mental health diagnoses, ability to work independently and collaboratively within a fast-paced, recovery-focused environment.
Minimum of two years of case management experience.
Possesses a valid Texas Driver's License and maintains approved drivers’ status throughout employment.
*If degree is not in Human Services, a minimum of 24 credits in a human services field.

Preferred Qualifications:
Master’s degree in Human Services.
Pursuit of clinical licensure in counseling, behavior analysis, family therapy, social work or a related field.
Advanced licensure.
Bilingual in ASL or Spanish.
Experience in providing concurrent documentation.
Licensure as a Licensed Chemical Dependency Counselor (LCDC).

Administration Address:
1009 N. Georgetown Street,
Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)