Mobile Crisis Dispatch Team Lead (East Region)

RHA Health Services, LLC; Wilmington (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Payactiv

Employee perks and discount program

Paid Time Off

Health Insurance

401(k) retirement savings

Wellbeing Programs

Chronic Disease management programs

Job summary

RHA Health Services, LLC is seeking a Mobile Crisis Dispatch Team Lead for the East Region. Based in Wilmington, NC, you will supervise and coordinate mobile crisis dispatchers and responders, triage incoming crisis calls, and ensure timely, quality responses across residential, school, workplace, and community settings.

You will provide clinical support to dispatchers, facilitate training, participate in a 24/7 on-call system, and oversee service documentation and authorization.

Qualifications

• Qualified Professional credentials or equivalent licensure/certification as defined by the service.
• Bachelor's or Master's degree in human services with MH/DD/SA experience preferred.
• Experience guiding crisis response teams and triaging incidents.

Responsibilities

• Supervises Mobile Crisis East dispatch employees and coordinates team workflow.
• Interviews, hires, trains staff; plans and directs work; evaluates performance.
• Manages on-call system and coordinates first response resources 24/7/365.
• Ensures Service Authorization Requests are completed and current.
• Maintains documentation including daily service notes with required details.

Skills

Leadership

Supervisory experience

Crisis intervention

Communication

Education

QP license or certification (CCAS/CCS) or Master's in human services

Bachelor's in human services

Bachelor's in any field with MH/DD/SA experience

Master's in human services with 1 year MH/DD/SA experience

Tools

EMR systems

Job description

Mobile Crisis Dispatch Team Lead (East Region) page is loaded## Mobile Crisis Dispatch Team Lead (East Region)remote type: Hybridlocations: Wilmington, NCtime type: Full timeposted on: Posted Todayjob requisition id: R65382**We are hiring for:**Mobile Crisis Dispatch Team Lead (East Region)**Type:**RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Supervises and directs the work of MCM dispatchers and responders to provide quality services. Assists with incoming crisis calls and helps team members to triage and dispatch responders for quality and timely response. Provides clinical support to dispatchers and responders as needed.**Responsibilities:*** Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.* Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates \"first response\" resources according to consumer need and the PCP.* Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served.* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.* Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service* Provides supervision to all Mobile Crisis East dispatch employees.* Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient's daily living and personal development.* Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.**Requirements:**May be required to be a Qualified Professional as defined by the service definition requirements****.**** Qualified Professional is defined as an individual who is:* (a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS);* or (b) a graduate of a college or university with a Master's degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served;* or (c) a graduate of a college or university with a bachelor's degree in a human service field with two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served; or* (d) A graduate of a college or university with a bachelor's degree in a field other than human services with four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided* General working knowledge of the human services delivery system in North Carolina* Valid driver's license, auto insurance,.* Employee supervisory experience preferred* Experience with Electronic Medical Records (EMR) preferred**Pre-employment screening:*** Complete criminal background* Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)* Drug testing* Education verification and other credentialing based on position requirements.* Proof of employment history or references (if required)* Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.**We offer the following benefits to employees:*** **Payactiv:** early access to the money you've earned from hours you've already worked, before payday!* **Employee perks and discount program**: to help you save money!* **Paid Time Off** (full-time employees only)* **Health/Insurance** (full-time employees only)* **401(k) retirement** **savings program*** **Wellbeing Programs: Physical, Emotional and Financial*** **Chronic Disease management programs for hypertension and diabetes** (for qualifying employees)* **Training: Free CPR, first aid, and job-specific training opportunities**\\*contract/contingent workers and interns do not qualify for any of the above benefitsEEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.**About RHA:**At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.If you are ready to make a difference in the lives of people we serve and support apply to join the team today.At RHA Health Services, the people we serve and support are at the very center of everything we do. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high-quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing.Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. If you share our passion, there is a place for you at RHA Health Services.From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care.At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. To learn more, visit or email us at [e-mail] Health Services - Where Compassion Meets Career