Mobile Crisis CORE Team Qualified Professional

Therapeutic Alternatives, Inc.; Raleigh (NC); On-site; USD 39,000 - 54,000; Full time

Job summary

Therapeutic Alternatives, Inc. seeks a dedicated outreach professional to co-locate with Wake County EMS, perform face-to-face outreach, and assess social determinants of health to connect residents with needed services.

The role requires collaboration with EMS, adherence to HIPAA, and providing up to 90 days of post-crisis support. A bachelor’s in a human services field and relevant experience are required, with driving duties expected.

Qualifications

• Bachelor’s degree in a human service field with two years MH/DD/SA experience.
• Or bachelor’s degree in a field other than human services with four years MH/DD/SA experience.
• Minimum one year of experience working with individuals with mental health or substance use disorders.
• No substantiated findings on the NC Personnel Registry/Health Care Program and must not be listed on the HHS/OIG List of Excluded Individuals/Entities.
• SBI and DMV records must meet the requirements of area mental health contracts.
• Must have a valid NC Driver’s License and maintain it during employment.
• Must have had at least 8 years of driving experience (insurance requirement).
• Must be able to Lift, Push, or Pull minimum of 20 pounds.
• Must be able to Bend, Stoop, Squat, and reach overhead.

Responsibilities

• Co-locate at a designated Emergency Medical Services station in Wake County.
• Provide dedicated face-to-face outreach to Wake County residents identified by Wake County EMS Advance practice paramedics within 24-48 business hours.
• Utilize EMS data to respond to repeat callers.
• Complete the EMS social determinants of health assessment with the individual.
• Connect individuals to identified services within 7 days of enrollment and into the program.
• Obtain clinical/medical consultation, if necessary.
• Notify individuals’ treatment providers when engaged with CORE and link to providers.

Skills

Experience with mental health or SUD

Teamwork and policy compliance

Education

Bachelor’s degree in human services

Four years MH/DD/SA experience for non-human-services grads

Job description

Overview

Assure maintenance of all minimum standards and outcomes of CORE (Crisis, Outreach, Reduction and Engagement) Team

Responsibilities

General Responsibilities:

• Co-locate at a designated Emergency Medical Services station in Wake County.
• Provide dedicated face-to-face outreach to Wake County residents identified by Wake County EMS Advance practice paramedics within 24-48 business hours.
• Utilize data from the EMS platform (individuals’ location, address and phone numbers) to respond to repeat callers.
• Complete the EMS social determinants of health assessment with the individual.
• Connect individuals to identified services within 7days of enrollment and into the program.
• Obtain clinical / medical consultation, if necessary.
• Notify individuals’ treatment providers when an individual is engaged with the CORE team and link new individuals to providers of choice.
• Provide up to 90 days of post-crisis response support for referral, linkage and coordination of services prior to discharge. Service may be provided for more than 90 days as agreed upon by the provider and EMS.
• Educate individuals regarding their responsibilities for continuity and consistency of ongoing service, and appropriate utilization for the Emergency Crisis services.
• Verify the individual’s health insurance plan.
• Help maintain the self-respect, personal dignity and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipients and families.
• Use the EMS infrastructure to complete social determinants of health (SDOH) assessment.
• Staff will utilize evidence-based tools in the assessment process when applicable.
• Wear identification (i.e., badge, ID, or shirt) to identify personnel to the individual, family members and other first responders.
• Participate in joint training sessions with EMS System personnel when specified.
• Report any accident or incident to the CORE Team Director.
• Report any suspected abuse, neglect, or exploitation of recipient to the CORE Team Director.
• Provide transportation if needed to link to appropriate services, if credentialed by agency to transport.
• Help maintain the self-respect, personal dignity and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipients and families.
• Be familiar with Wake EMS policies and procedures and knowledgeable of chain of command.
• Be familiar with HIPAA regulations and abide by them.
• Operate office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
• Obtain and keep current all training required by the agency. Understand that failure to renew classes by their due date will result in disiplinary action, including, up to termination.
• Perform other duties as required by circumstances.

Responsibilities Regarding Individual Rights:

• To practice and promote the policies and procedures of Therapeutic Alternatives, Inc., thereby ensuring basic rights to all people receiving our services.
• To attend meetings and in-services as directed by my supervisor for the purpose of continuing education regarding individual rights, choices, and outcomes.
• To respect and maintain the confidentiality of all individual information to which I am privileged during the carrying out of my general responsibilities.
• To be polite and courteous to all individuals, guests, and staff of this corporation.

Qualifications

Verification of the following competencies:

• Graduate of a college or university with bachelor’s degree in a human service field and with two years of full- time, post bachelor’s degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling; or a graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full-time, post bachelor’s degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full time post- bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
• Team members shall have at least one year of experience working with individuals with mental health or substance use disorders and have the knowledge, skills, and abilities required by the population and age to be served.
• Any required training will be completed within the first 90 days of hire.
• No substantiated findings on the NC Personnel Registry/Health Care Program and must not be listed on the HHS/OIG List of Excluded Individual/Entities.
• SBI and DMV records must meet the requirements of area mental health contracts.
• Must have a valid NC Driver’s License and maintain them during the duration of employment
• Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance Carrier
• Must be able to Lift, Push, or Pull minimum of 20 pounds.
• Must be able to Bend, Stoop, Squat, and reach overhead as need