CORE - Clinician/Supervisor

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 68,000 - 90,000; Full time

Job summary

A community service organization in Milwaukee seeks a CORE Clinician and Supervisor to oversee staff and provide direct clinical services. The role entails supervising the CORE team, ensuring compliance with treatment protocols, and conducting performance evaluations. Ideal candidates will have a Master’s degree in Social Work or Counseling, a valid driver's license, and two years of experience working with youth with mental health needs. This position requires excellent communication and problem-solving skills.

Qualifications

• Master’s Degree and licensure as an Advanced Practice Social Worker, Licensed Clinical Social Worker, or Licensed Professional Counselor.
• Two years of experience with youth or young adults with mental health needs.
• One year of supervisory experience is preferred.
• Valid driver’s license and insurance required.
• Comprehensive knowledge of treatment and recovery principles.
• General knowledge of the youth/young adult development.
• Ability to remain calm and respond appropriately in crisis situations.
• Meet all employee requirements including references, criminal background check, drug test, and driver’s license check.

Responsibilities

• Provide supervision to the CORE team to meet individual needs.
• Manage staff hiring, training, and evaluation.
• Monitor compliance with documentation and contractual requirements.
• Maintain communication with system partners.
• Conduct team meetings and individual supervision.
• Conduct weekly CORE team meetings and weekly individual supervision with each staff.
• Maintain case files and documentation per policy, including AvatarNX entries.
• Promote a strengths-based, person-centered, recovery-focused philosophy for individuals with mental health needs.
• Provide direct clinical services as needed in home, community, or office settings.
• Ensure fidelity to treatment protocols and evidence-based practices.
• Enter timely clinical documentation into AvatarNX.
• Attend CORE consultations with MHP and Milwaukee County clinical representatives.
• Provide coverage for Care Coordination staff duties when needed.

Skills

Communication

Problem-solving skills

Technological Aptitude

Teamwork

Adaptability

Problem-Solving

Adaptability

Professionalism

Education

Master’s Degree in Social Work or Counseling

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

AvatarNX

Job description

The role of the CORE Clinician and Supervisor is focused on providing direct supervision and clinical services to the people being served by CORE. The supervisor and clinician responsibilities are two equally essential roles. The supervisor responsibilities include direct supervision of the CORE staff to ensure comprehensive services are being provided to meet the individualized needs of each person served by CORE. The clinical work includes providing direct clinical services to each CORE individual.

Essential Duties and Responsibilities

• Provide supervision to the CORE team to ensure services are being coordinated to meet the identified needs of the individuals being served by the CORE program.
• Interview, hire, evaluate, manage, and train assigned CORE staff in accordance with Milwaukee County Youth Behavioral Health programs and WCS Policies and Procedures.
• Monitor and approve all documentation to ensure accuracy and timely completion (i.e., provider notes, Community Treatment Plans, Crisis Plans, Incident Reports, etc.)
• Ensure compliance with contractual requirements with legal, organizational, and contractual requirements including but not limited to weekly productivity, DHS 36 audits, program and employee evaluations, and policies and procedures.
• Establish and maintain strong communication and collaboration with all system partners (Milwaukee County Behavioral Health Services, Division of Milwaukee Child Protective Services, Children & Youth Family Services, Milwaukee County Crisis Services, etc.)
• Conduct weekly CORE team meetings and weekly individual supervision with each staff.
• Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes documenting provider notes, Community Treatment Plans, and SAFE‑Ts in AvatarNX.
• Promote a strengths‑based, person‑centered, culturally intelligent, and recovery focused philosophy of serving people with mental health and co‑occurring needs.
• Provide direct clinical services to all individuals being served by the CORE team. Services may be provided in the person’s home, in the community, or in the office setting.
• Ensure fidelity to treatment protocols and evidence‑based practices.
• Enter timely clinical documentation directly into AvatarNX.
• Attend and actively participate in CORE consultations with WCS’ designated CORE Mental Health Professional (MHP), and Milwaukee County’s clinical representative.
• Provide coverage for Care Coordination staff duties when needed.

Required Qualifications

• Master’s Degree and licensure as an Advanced Practice Social Worker, Licensed Clinical Social Worker, Licensed Professional Counselor In‑Training, or Licensed Professional Counselor.
• Two years of experience serving youth or youth adults with mental health and co‑occurring needs.
• One year of supervisory experience is preferred.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements is necessary.
• Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.
• Program specific knowledge:
• Comprehensive knowledge of treatment and recovery principles.
• General knowledge of the youth/young adult development.
• Ability to remain calm and respond appropriately in crisis situations.

Knowledge, Skills and Abilities

• Communication – ability to provide information effectively with a diverse population – the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude – Ability to use general technological skills throughout daily job i.e., Email (Microsoft Outlook), Internet, Microsoft Excel, Microsoft Teams, AvatarNX.
• Managing Priorities/Deadlines – Ability to maintain schedules, meet deadlines and manage multiple projects.
• Problem‑Solving Skills – Ability to think critically and be solution‑oriented in a fast‑paced environment and adapt to program changes and challenges.
• Adaptability – Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork – Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation – Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism – Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity – The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

Physical Demands

Work is performed in an office and community environment. Travel is required. Must be able to go up and down stairs. Must be comfortable being around and/or interacting with youth and young adults who have severe and persistent mental health needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Noise levels range from low to medium, when the office is populated. Work is performed in an office and community environment. Work is performed in the community including going into homes, and other locations to serve individuals enrolled in the CORE program. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.

Equal Opportunity Employer

Wisconsin Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.