Mobile Crisis Case Manager

Elizabeth Layton Center; Ottawa (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Wellness resources

Collaborative team

Professional growth

Work-life balance

Job summary

Elizabeth Layton Center in Ottawa, KS is seeking a Mobile Crisis Case Manager to join our Outpatient Crisis team. You will provide crisis intervention by phone and in person, assess danger levels, and coordinate community resources to meet client needs.

The role emphasizes home and community settings with on-call duties and a focus on rapid, compassionate response. You will work with adults and children, support the Mobile Crisis Unit, and help ensure timely documentation and data collection.

Qualifications

• Bachelor’s degree or equivalent experience required to meet KS licensing.
• Minimum qualifications per Kansas Case Management Program Standards.
• Familiarity with mental health theory and practice.
• Clean driving record.
• Pass security check as required by Medicaid regulations.

Responsibilities

• Provide direct crisis intervention services by phone and in person, documenting calls.
• Address immediate needs of walk-in/call-in clients with psychiatric crisis.
• Respond to crises in the community, including ERs, schools, and consumer homes.
• Support Mobile Crisis Unit calls and transport clients to hospital when needed.
• Be part of 24-hour Crisis team on a rotating schedule.
• Ensure timely documentation and data collection; meet deadlines.
• Assist other case managers and consumers as needed to help meet agency needs.

Skills

Crisis intervention

Oral & written communication

Team collaboration

Documentation

Cultural sensitivity

Emergency response

Education

Bachelor’s degree

Security check clearance

Mental health theory knowledge

KS licensing standards

Job description

Description

Elizabeth Layton Center (ELC) is seeking a Mobile Crisis Case Manager to join our Outpatient Crisis team. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who We Are

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What We Offer

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary

The Mobile Crisis Case Manager works as part of a team providing crisis intervention to meet the needs of members of the community. This includes responding to telephone calls on crisis intervention lines, assessing current level of danger for clients who report a psychiatric crisis both by phone and in-office, providing case management applying CCBHC practices, as needed, work with adults and children to see that community resources are in place to meet the current needs of the client. The successful candidate will be able to provide emergency services on a short-term basis and assist with efficient functioning of the Emergency Services Team. The majority of the time will be spent providing services to consumers in homes, vocational sites, program sites or other community settings, with minimal time spent at the Center. This position reports directly to the Director of Clinical Services.

On-call availability is a requirement of this position. This position serves clients in both Miami and Franklin Counties.

Major Job Responsibilities

• Provide direct service to clients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls
• Address the immediate needs on walk-in/call-in clients who present in the office with a psychiatric crisis
• Respond to behavioral health crises in the community at locations such as ERs, LEO locations, schools, and consumer homes
• Support the clinical staff in the community by assisting with Mobile Crisis Unit calls
• Transport clients to the hospital when needed
• Member of 24-hour Crisis team assisting with crisis intervention, crisis stabilization, and mobile emergency response on a rotating schedule
• Develop master of Evidence Based models
• Education to family in symptomatology, awareness of relapse indicators and handling of crisis situations
• Assis in collection of program data, provides reports as necessary to supervisor
• Meets direct service expectations
• Meets deadlines for daily paperwork and reports
• Provides quality documentation
• Provides supportive intervention when needs arise outside of scheduled hours
• Assists other case managers and consumers as needed to help meet agency’s needs
• Other duties as assigned
• Completes all required trainings as assigned
• Complies with ELC policies and procedures

Requirements

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.

Education and/or Experience

• Bachelor’s degree or equivalent experience necessary to meet State of Kansas licensing regulations?
• Possesses the minimum qualifications as documented in the Kansas Case Management Program Standards??
• Familiarity with mental health theory and practice?
• Clean driving record
• Incumbent must pass a security check as required by Medicaid Regulations

Knowledge, Abilities And Skills

• Relates a positive approach to complex mental health issues?
• Ability to communicate effectively orally and in writing?
• Ability to establish effective working relationships with staff, community agencies, and consumers?
• Ability to be sensitive to cultural and ethnic differences?
• Ability to safely perform major job responsibilities, with or without reasonable accommodations?