Mobile Associate, Store-in-Store | Sign-on Bonus

T-MOBILE USA, Inc.; Grand Forks (ND); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate in a vibrant retail environment. Engage customers, showcase T-Mobile solutions, and provide exceptional service. With a starting hourly pay of $19.00 and opportunities for advancement, this role is perfect for those passionate about customer satisfaction and sales.

Benefits

Health Insurance

Paid Time Off

Discounts

401(k)

Stock Grants

Employee Stock Purchase Plan

Financial Coaching

Qualifications

• At least 6 months of customer service or sales experience, retail preferred.
• Legally authorized to work in the U.S., at least 18 years old.

Responsibilities

• Engage proactively with customers in a busy retail environment.
• Provide exceptional customer service, build rapport, and exceed expectations.
• Collaborate with store leadership and teams to support the customer experience.

Skills

Customer Satisfaction

Team Building

Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive salary and benefits, including stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

We are offering a limited-time $1,000 sign-on bonus, payable after 90 days of active employment.

Mobile Associates, Store-in-Store, are vital to our Retail Team, responsible for engaging customers and bringing the T-Mobile brand to life within partner locations. They create energy around our products and services, thrive in high-traffic environments, and excel at building relationships through meaningful interactions.

Job Responsibilities

1. Engage proactively with customers in a busy retail environment, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen relationships and ensure satisfaction.
3. Complete training on store experience, products, systems, and procedures, including opening and closing duties, and secure kiosk assets.
4. Provide exceptional customer service, build rapport, and exceed expectations. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Collaborate with store leadership and teams to support the customer experience from setup to support and account management.

Qualifications

• High School Diploma/GED
• At least 6 months of customer service or sales experience, retail preferred
• Passionate about customer satisfaction and team building
• Competitive in sales and comfortable in a fast-paced environment
• Legally authorized to work in the U.S., at least 18 years old

Additional Details

Hourly pay starts at $19.00, with incentives and potential promotion to Mobile Expert after training. Employees are eligible for various benefits, including health insurance, paid time off, discounts, and more. For full details, visit www.t-mobilebenefits.com.

We value diversity and are an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail].