Mobile Associate, Store-in-Store | Sign-on Bonus

T-Mobile; Grand Forks (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative retail team is seeking enthusiastic Mobile Associates to enhance customer experiences in a dynamic environment. This role involves engaging with customers, showcasing products, and providing exceptional service. With a focus on building relationships and meeting performance goals, successful candidates will thrive in a fast-paced sales setting. The position offers a competitive hourly wage, a sign-on bonus, and opportunities for career growth. Join a company that values diversity and supports your professional journey, while delivering top-notch solutions to customers.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grants

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passion for customer satisfaction and effective performance balance.

Responsibilities

• Engage with customers using digital tools and effective communication.
• Provide exceptional service and exceed customer expectations.

Skills

Customer Service

Sales Techniques

Effective Communication

Relationship Building

Education

High School Diploma/GED

Job description

Job Overview

We are excited to offer a limited-time $1,000 sign-on bonus, payable after 90 days of active employment.

Mobile Associates, Store-in-Store

Are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, education, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding processes that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding. Perform store operations including opening and closing procedures, carrying keys, and securing assets.
4. Be customer-obsessed—passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)
• Customer satisfaction passion, effective at balancing customer experience and performance goals (Required)
• Desire to be part of the T-Mobile store team, willing to learn and share best practices (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
• Legally authorized to work in the United States
• At least 18 years of age

Additional Details

Hourly base pay is $19.00. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits include medical, dental, vision insurance, 401(k), employee stock grants, purchase plans, paid time off, holidays, parental leave, family support benefits, tuition assistance, disability, insurance options, and discounts on mobile and home internet services. For more details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.