Mobile Associate, Store in Store - Retail Saless

T-Mobile; Greenfield Heights (TN); Presencial; USD 26.000 - 36.000; Jornada completa

Descripción de la vacante

T-Mobile in the United States seeks a Store-in-Store Mobile Associate to energize a high-traffic warehouse/club kiosk and deliver outstanding customer experiences. You’ll educate customers, demonstrate solutions, and help them stay connected to what matters most.

You will complete training on store processes, products, and systems while building rapport with customers and guiding them to the right options. A High School Diploma/GED and 6 months in customer service or sales are preferred.

Formación

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsabilidades

• Proactively engages with a broad range of customers in a highly-traffic retail environment, educating customers and showcasing the value of store-in-store benefits.
• Complete training on the store-in-store experience, new skills, products, processes, and systems; continuously learn and improve to provide the best customer experience.
• Build rapport with customers, attract referrals, and drive sales activity while maintaining a friendly, responsive service standard.

Educación

High School Diploma/GED (Required)

Descripción del empleo

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences - both for our people and for our customers. Your mission: bring your full self to work each day.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills