Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; City of Kingston (NY); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you will engage customers in a dynamic retail environment, showcasing innovative solutions and building lasting relationships. With a focus on customer satisfaction and sales performance, you will thrive in a team-oriented culture that values growth and inclusivity. Enjoy competitive pay, benefits, and opportunities for career advancement in a leading telecommunications company.

Benefits

Comprehensive benefits including medical, dental, vision

401(k) and stock grants

Paid time off and holidays

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use solution-based selling techniques to demonstrate product value.
• Support store operations and customer follow-up.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with customers in a high-traffic retail environment using digital tools, effectively communicate, educate, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to demonstrate the value of products and services, including onboarding solutions.
• Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review results, promotions, and updates regularly to stay customer-ready. Support store operations, including opening and closing procedures, and secure kiosk assets.
• Be customer-obsessed by connecting personally, building rapport, trust, and loyalty. Follow up with customers, manage referrals and Be Back processes, and perform price overrides for specific offers.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance (Required)
• Team Building: Willing to collaborate and share best practices (Required)
• Retail Sales: Competitive drive and confidence in fast-paced sales environments (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $19.00 plus $5.00 training pay. Upon completion of training, eligible for annual incentive of approximately $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and foster a culture of shared values and opportunities. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.