Mobile Associate, Store-In-Store - Retail Sales

T-Mobile; Danville (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile in Virginia seeks Store-in-Store Mobile Associates to greet customers, educate them on devices and plans, and drive satisfaction in a high-traffic retail setting.

You'll learn the store-in-store experience, demonstrate products, and build rapport to encourage sales while delivering friendly service that keeps customers connected.

Ideal candidates have a high school diploma and some customer service or retail experience; training will be provided.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educates on products and benefits.
• Undergoes store-in-store training and continuously updates skills to enhance customer experience.
• Builds rapport, drives sales activity, and nurtures customer relationships.

Skills

Customer service

Sales

Communication

Team player

Education

High School Diploma

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences - both for our people and for our customers. Your mission: bring your full self to work each day.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills