Mobile Associate, Store in Store - Retail Sales

T-Mobile; Moore (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you'll be at the forefront of customer engagement in a dynamic retail environment. This role is perfect for those who thrive on building relationships and delivering exceptional service. You'll have the opportunity to educate customers about innovative solutions while achieving your sales targets. With a competitive base salary and comprehensive benefits, this position offers a pathway to career growth and financial success. If you're passionate about technology and customer satisfaction, this is the role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Plans

Paid Time Off

Tuition Assistance

Discounts

Qualifications

• 6+ months of customer service or sales experience preferred.
• Ability to balance customer experience with performance goals.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Provide exceptional service and build relationships with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding, perform skills practicing, knowledge sharing, and store operations including opening and closing procedures. Carry keys, lock/secure kiosk and assets, and report lost keys or assets to management.
4. Be customer-obsessed—passionate, friendly, engaging, able to connect personally, match customer pace, build rapport, trust, and loyalty. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• At least 6 months of customer service and/or sales experience; retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to work alongside peers and store leaders, share best practices, serve customers, and resolve issues (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $17.50

First 90 days training and incentive pay, promotion to Mobile Expert with annual incentive target of $18,000/year, guaranteed minimum earnings of $20/hour including incentives, and eligibility for annual stock grants.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, discounts, and more. Details available at www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are an Equal Opportunity Employer. Reasonable accommodations are available for individuals with disabilities. Contact: [e-mail] or call 1-844-873-9500.