Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Latham (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Training pay

Annual incentive

Job summary

T-Mobile Mobile Associates in a store-in-store setting engage with a broad range of customers in a high-traffic retail environment. You will educate customers, demonstrate value, and guide them through self-serve tools and onboarding processes to enhance satisfaction.

You will complete in-store training on products, processes, and systems while partnering with nearby locations to onboard customers. A high school diploma and customer service or sales experience are required, with preference for

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, retail preferred.
• Retail environment experience preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting, using digital tools to educate and showcase T-Mobile solutions.
• Identify customer needs and apply solution-based selling techniques to demonstrate value of products and services.
• Complete training on in-store experience, products, processes, and systems; stay Customer Ready at all times.
• Build relationships with store leadership and teams to support customer experience from setup to servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Sales

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance