Mobile Associate - Retail Sales

T-Mobile USA; Durham (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Benefits package

On-the-job training pay

Job summary

T-Mobile USA is hiring Mobile Associates to join our Retail Team of Experts. This learning role focuses on helping customers explore devices, services and plans, with hands-on demonstrations and ongoing training to prepare for advancement to Mobile Expert.

As a Mobile Associate you will learn to build relationships, deliver a world-class experience, and grow product knowledge in a fast-paced wireless environment. Training pay is provided and stock grants are available.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Responsibilities

• Serve customers and sell products with world-class experience.
• Demonstrate products and educate customers in-store.
• Collaborate with team to resolve customer issues and handoffs.
• Support transitions to Mobile Expert and participate in ongoing training.

Skills

Customer service

Sales experience

Communication

Team collaboration

Problem solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Education and Work Experience

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)

Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $16.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insuran