Mobile Associate, Store in Store - Retail Sales

T-Mobile; Jacksonville (FL); On-site; Full time

Job summary

A leading company in the mobile industry seeks Mobile Associates to engage customers in a retail environment. This role focuses on building relationships, providing exceptional service, and achieving sales targets. Candidates should have a passion for customer advocacy and a competitive drive. The position offers a starting pay of $17.50/hour and includes various benefits such as medical insurance and tuition assistance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Annual Stock Grant

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers using digital tools in a retail environment.
• Build relationships and provide exceptional service to customers.
• Complete training on products and store operations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effectively communicate, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding, perform skills practicing, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty with every interaction. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willing to work alongside peers and store leaders, share best practices, and serve customers (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated, safety sensitive, or otherwise.

Compensation and Benefits

Hourly base pay starts at $17.50, with on-the-job training and incentive pay during training. Promotion to Mobile Expert offers an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for an annual stock grant. Our benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. More benefits details are available at www.t-mobilebenefits.com.

Growth and Culture

We support employee growth and value diversity. We are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.